Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Danielle A.
Kayla's response to my question was thorough, very prompt, and friendly. I appreciate that the email didn't sound like it was just a canned response.
Reply from LensDirect.comJan 25, 2024
Dear Danielle, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, Natasha B. LensDirect Customer Happiness
Celia H.
Kurshel is very helpful and nice to the customer! I really appreciated her help.
Reply from LensDirect.comJan 25, 2024
Hi Celia, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, Natasha B. LensDirect Customer Happiness
John S.
Great customer service !
Reply from LensDirect.comJan 24, 2024
Hello John, We are incredibly grateful that you took the time out to leave us a 5-Star review. Regards, Natasha B. LensDirect Customer Happiness
Ann C.
Friendly, explained the delay and offered to prioritize my order and update my shipping to priority as well.
Reply from LensDirect.comJan 24, 2024
Hello Ann, We’re grateful that you took the time to leave us a review. Thanks a lot! Regards, Natasha B, LensDirect Customer happiness
Laura W.
Nyah was extremely helpful in placing our first order! She caught an error and reached out to us to confirm. She called our optometrist for verification and even added a coupon we missed in our order. Thank you, Nyah! We will definitely continue to shop here.
Reply from LensDirect.comJan 24, 2024
Hi Laura, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, Natasha B. LensDirect Customer Happiness
Sean
I am in a bind with a late order that was placed. My daughter is leaving the country in 5 days and I was really concerned the contact lenses not getting here in time. Kissel was so very helpful. She went through and made sure my prescription was approved and reached out to shipping to expedite the process. Now I am at ease and it's due to the wonderful support! Thank you!
Reply from LensDirect.comJan 24, 2024
Hi Sean, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best Regards, Natasha B, LensDirect Customer Happiness
Thomas R.
Warren was very good with my Problem and corrected Timely
Reply from LensDirect.comJan 24, 2024
Hello Thomas, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B, LensDirect Customer Happiness
Angela H.
Sharissa was fantastic and provided excellent service!
Reply from LensDirect.comJan 24, 2024
Hello Angela, Amazing feedback. Thank you so much for giving us 5 stars! Best, Natasha B, LensDirect Customer Happiness
