Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
samantha S.
Kayla was kind and answered all my questions! I never recieved any tracking information on my order and she immediately provided it for me. She also inputted my PD to my order for me.
Reply from LensDirect.comJan 24, 2024
Hello Samantha, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Natasha B, LensDirect Customer Happiness
Paul L.
Phoned to advise LensDirect of how pleased I am with the results regarding two orders placed with them on Dec 24, 2023. Their lab did an excellent job with the replacement of my lens and Bibi in customer service was extremely pleasant and professional while receiving feedback regarding the two orders. It was great doing business with this company. I'll continue to use LensDirect on any future orders.
Reply from LensDirect.comJan 24, 2024
Dear Paul, We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We can’t wait to welcome you back! Regards, Natasha B, LensDirect Customer Happiness
Kinsey
Kissel gave a quick response when I got in touch.
Reply from LensDirect.comJan 24, 2024
Hello Kinsey, Thank you so much for taking the time to leave us a 5-star review. Regards, Natasha B, LensDirect Customer Happiness
valerie A.
Spoke to representative Alex and she was super helpful. Thanks again 😃🙏
Reply from LensDirect.comJan 24, 2024
Hello Valerie, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B. LensDirect Customer Happiness
Carlos A.
The greatest part was the savings compared to my previous lens source. Agent was very helpful and knowledgeable. She looked out for the customer by giving me a coupon and placed the order for me. Definitely will recommend and use lens direct in the future
Reply from LensDirect.comJan 24, 2024
Hello Carlos, Thanks for sharing your review with our community. It means a lot to us. Best, Natasha B, LensDirect Customer Happiness
RF
Kayla was the best. She solved my problem so fast and was very nice while doing it. Made something I thought would be complicated easy. Thanks!
Reply from LensDirect.comJan 24, 2024
Hello JK, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Regards, Natasha B. LensDirect Customer Happiness
Carrie E.
Her quick response to me this morning! And her eagerness to help me.
Reply from LensDirect.comJan 24, 2024
Hello Carrie, Thanks for your 5-star review! We sincerely appreciate your feedback. Best Regards, Natasha B. LensDirect Customer Happiness
John M.
Kayla was friendly and detail oriented.
Reply from LensDirect.comJan 24, 2024
Hello John, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B, LensDirect Customer Happiness
