Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
MJ
Sharissa was a great help when I had a question about my order! She answered quickly and was able to answer my questions with ease. Thanks!!!
Reply from LensDirect.comJan 24, 2024
Hello MJ, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, Natasha B, LensDirect Customer Service
Eric Scott K.
Great help, professional, good solutions
Reply from LensDirect.comJan 24, 2024
Hello Eric, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B LensDirect Customer Happiness
David W.
You're not going to believe this. But it happened to me, a paying customer. In 2024. (AI anyone?) ... Within seconds of using Lens Direct chat for online help, a human was there. Kissel was the rep's name. I had ordered a premium lens replacement. I wanted to know if there was a discount for ordering another. There wasn't, but Kissel said there WAS a 30% coupon for lens replacements, and substituted it for the 20% coupon I had used on the order I'd already placed. What's kind of unbelievable is: 1) Actual human help that was easily available. 2) Friction-free done-for-me application of a coupon to a just-placed order. (It had been placed about 30 minutes before.)
Reply from LensDirect.comJan 24, 2024
We’re so grateful that you took the time out of your day to share your review with us, David. We’ll make sure that your customer representative Kissel receives your kind feedback. It will make their day! Regards, Natasha Byron LensDirect Customer Happiness
Cathie U.
Karielle responded quickly and gave me information I needed to make a change to my order. She’s friendly, helpful and a very good representative.
Reply from LensDirect.comJan 24, 2024
Hello Cathie, We’re so happy to have you as a customer. You’re welcome to come again anytime. Regards, Natasha B, LensDirect Customer Happiness
Mandy C.
Keisha went that extra mile in customer service to assist me with my tricky order, whilst staying within the guidelines of online contact lens purchasing. What a refreshing change! I would definitely recommend LensDirect. Thank you again Keisha.
Reply from LensDirect.comJan 24, 2024
Hello Mandy, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B, LensDirect Customer
S I.
Bibi was most helpful and polite and sorted out my inquiry quickly.
Reply from LensDirect.comJan 24, 2024
Hello S, We’re so happy to have you as a customer. You’re welcome to come again anytime. Regards, Natasha B, LensDirect Customer Happiness
Ariane
Sharissa was very helpful
Reply from LensDirect.comJan 24, 2024
Hello Ariane, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness
Hil H.
Keisha was great answered all of my questions!
Reply from LensDirect.comJan 24, 2024
Ho Hill, We really appreciate you sharing your review of our service. Thank you! Best Regards, Natasha B, LensDirect Customer Happiness
