Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Carmen R.
Kisses, the rep that assisted me made the process easy. She was attentive, answered all my question and was very patient. I love LensDirect because they do a fine job with replacing my lenses and I love the discount I get. I will never again purchase glasses from my eye doctor.
Reply from LensDirect.comJan 24, 2024
Hello Carmen, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, Natasha Byron LensDirect Customer Happiness
Ben W.
Sharissa was very professional and helpful. She did a very good job and I was quite satisfied with the interaction l! Thanks!!
Reply from LensDirect.comJan 24, 2024
Hi Ben, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, Natasha B. LensDirect Customer Happiness
Richard S.
Bibi was excellent in fixing my issues in a timely manner.
Reply from LensDirect.comJan 24, 2024
Hello Richard, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Regards, Natasha B, LensDirect Customer Happiness
Joseph
It was the prompt response of Natasha to solve a problem. I like how a mailing label was supplied and clear instructions were given. I also like how my instructions were followed.
Reply from LensDirect.comJan 24, 2024
Hi Joseph, Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon! Best Regards, Natasha B, LensDirect Customer Happiness
Nick
Bibi was awesome!! She made sure I was taken care of 💙
Reply from LensDirect.comJan 24, 2024
Hello Nick, We are incredibly grateful that you took the time out to leave us a 5-Star review. Regards, Natasha B, LensDirect Customer,
Ken C.
I just received my 3rd pair from Lens Direct. They always do quality work at a great price, which makes them my "go-to" for my family! Their customer service representative I corresponded with, Karielle Fowell was also very responsive and effective at resolving any issues. Will continue to use them for as long as our family needs glasses!
Reply from LensDirect.comJan 24, 2024
Dear Ken, We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We can’t wait to welcome you back! Regards, LensDirect Customer Happiness
Jennifer M.
Nyah, was very helpful and responded to my concern within 24 hours. I’ve used lens direct before and they have always been my #1 pick when ordering contact lens.
Reply from LensDirect.comJan 24, 2024
Hello Jennifer, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Regards, Natasha B. LensDirect Customer
Jill
Thank you, Warren! Great customer service!
Reply from LensDirect.comJan 24, 2024
Hello Jill, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Regards, Natasha B, LensDirect Customer Happiness
