Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Steve S.
After decades in sales and marketing I would be blessed to have Kayanna on my team. I am sure her coworkers appreciate her as well. You should hire more like her. Representatives like her are hard to find.
Reply from LensDirect.comJan 26, 2024
Dear Steve, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, Natasha B, LensDirect Customer Happiness
Mitchell
Was helpful in solving my issue quickly and fully!
Reply from LensDirect.comJan 26, 2024
Hi Mitchell, We really appreciate you taking the time to leave us your [5]-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, Natasha B, LensDirect Customer Happiness
AH
KEISHA was so amazing and answered all my questions. Your service is truly amazing! Thank you!
Reply from LensDirect.comJan 26, 2024
Hello AH, We spotted your [5]-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, Natasha B, LensDirect Customer Happiness
Nikki
Went very smoothly will definitely order again
Reply from LensDirect.comJan 26, 2024
Hello Nikki, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, Natasha B, LensDirect Customer Happiness
Ken S.
Great service from rep Ellen!
Reply from LensDirect.comJan 26, 2024
Hi Ken, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Natasha B, LensDirect Customer Happiness
Sarah C.
My customer service agents name was ‘Kissel’. They were AMAZING and answered all my questions when the doctor did not fill out the script correctly! Kissel was accommodating and friendly! Staff like Kissel are why I continue to use Lens Direct!
Reply from LensDirect.comJan 26, 2024
Hi Sarah, Thank you so much for your kind words! It’s always such a pleasure to see you at LensDirect. We can’t thank you enough for your ongoing support and can’t wait to have you with us again. Regards, Natasha B. LensDirect Customer Hapiness
Rolanda
Karielle was wonderful.I had an Issue and she tried everything she could do to remedy that.
Reply from LensDirect.comJan 26, 2024
Thank you for the five stars Rolanda, Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Best Regards, Natasha B, LensDirect Customer Happiness
Liam G.
Elen - so sweet and helpful.
Reply from LensDirect.comJan 26, 2024
Hi Liam, Amazing feedback. Thank you so much for giving us 5 stars! Sincerely, Natasha B, LensDirect Customer Happiness
