Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Meesol D.
Very helpful and concise.
Reply from LensDirect.comJan 26, 2024
Hi Meesol, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, Natasha B, LensDirect Customer Happiness
K C.
Karielle was pleasant and able to assist me without a problem
Reply from LensDirect.comJan 26, 2024
Hello K Cy. Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B, LensDirect Customer Happiness
Julie D.
Customer service was highly responsive and Kurshel answered all my questions. Looking forward to my new lenses!
Reply from LensDirect.comJan 26, 2024
Hello Julie, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness
Andre
Keisha has excellent customer service skills. She answered all of my questions.
Reply from LensDirect.comJan 26, 2024
Hello Andre, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, Natasha B. LensDirect Customer Happiness
Arthur S.
Lens Direct is as close to perfect as you can get. I have frequent Rx changes, I purchase premium frames but difficult to get just lens replacements. Tried others - more expensive, inconsistent quality. Pricing - excellent value, especially for more advanced materials and Rx. Quality & Workmanship - I have progressive lenses. The 2 replacements have come back perfectly aligned. LD returns your old lenses, marked so you can see that they took the extra step of matching the new ones. Service - web site has straightforward, accurate and helpful information. If you contact them, you get a response within hours. Bottom Line: No bullsh*t company, excellent value, quick turnaround, and quality product. Couldn’t do better elsewhere, probably only worse.
Reply from LensDirect.comJan 26, 2024
Dear Arthur, Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Once again, thank you for your support and for being a part of our community! Warmest regards, Natasha B, LensDirect Customer Happiness
Lindsey J.
Great Customer Service
Jasmine P.
Great customer service, I was so fortunate to have Karielle to help me out with my order. She was awsome.
James
Great customer service! Immediately helped me fix the errors I made.
