Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lou
Kurshel was very helpful and efficient. They helped to complete what I needed help with so quickly and cheerfully. Thank you again Kurshel for all your help!
Reply from LensDirect.comJan 26, 2024
Hi Lou, Your five-star review sent us over the moon. Thank you for placing your trust in us. Our entire team deeply appreciates it. Regards, Natasha B, LensDirect Customer Happiness
Mark R.
KEISHA was very helpful and even assisted in getting a nice discount for me.
Reply from LensDirect.comJan 26, 2024
Thanks, Mark, It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Regards, Natasha B, LensDirect Customer Happiness
Kemesha H.
I called to update my address as my PayPal had added in my old address and I just clicked away before realizing it. Krielle was polite and got my address updated without hassle. Easiest 3 minute call of my day!
Reply from LensDirect.comJan 26, 2024
Hello Kemesha, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Karielle receives the recognition they deserve. Thank you again, Kemesha, have a great day! Best, Natasha B, LensDirect Customer Happiness
JG F.
I contacted LensDirect customer service with a couple of concerns about my order and Nyah responded promptly and comprehensively and made me very comfortable that all of my "issues" would be taken care of to my satisfaction.
Reply from LensDirect.comJan 26, 2024
Hi JG. We sincerely appreciate you taking the time to share with us your experience at JG. On behalf of our entire team, thank you for allowing us to serve you. All the best, Natasha B, LensDirect Customer Happiness
Ellen
Karielle Fowell I spoke with Karielle and she was awesome! She had to re-set my auto refill and did it quickly and painlessly. Thank you Karielle!
Reply from LensDirect.comJan 26, 2024
Hi Ellen! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. Sincerely, Natasha B, LensDirect Customer Happiness
T. S.
Thank you to Karielle for assisting me this morning. I had realized my CC had expired ony account and she was able to assist me in updating my information. It took next to no time at all and I won't have any interruptions in my auto renewal deliveries. Thanks for your help, Karielle!
Reply from LensDirect.comJan 26, 2024
Hello T! We built LensDirect to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Sincerely, Natasha B, LensDirect Customer Happiness
LJ
This is the 2nd time I have talked with Kayanna in regard to my orders and both times she has been very professional and seems to be well trained. She listens, repeats my concern then takes the appropriate action to resolve my issue. Give her a raise, she is excellent.
Reply from LensDirect.comJan 26, 2024
Dear LJ, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, Natasha B, LensDirect Customer Happiness
Matthew C.
Sharissa was incredibly helpful and patient in finding out what the status of my lens production was
Reply from LensDirect.comJan 26, 2024
Hi Matthew! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, Natasha B, LensDirect Customer Happiness
