Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Brian
I had a problem with the lenses I received but Keisha helped resolve the matter.
Reply from LensDirect.comNov 8, 2023
Hello Brian, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Devin H.
Karielle was a Great help and recommend her five star status. Thanks so much.
Reply from LensDirect.comNov 8, 2023
Hello Devin, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Josh R.
I ordered replacement lens. Order process was super easy. Price was reasonable. New lenses in my original frames arrives two weeks later without a hitch. Ince secure packaging. Super professional. Will absolutely use again.
Reply from LensDirect.comNov 8, 2023
Hi Josh! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Nathaniel K.
Professional and efficient service from Kissel.
Reply from LensDirect.comNov 8, 2023
Hello Nathaniel, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Matt
Had a great experience with Karielle working on an unexpected issue that came up at my end. Thanks for the fast and helpful response!
Reply from LensDirect.comNov 8, 2023
Hello Matt, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Victoria H.
Bibi assisted me with my order and knew that communication is key. It made my experience a great one to say that I will continue to use this service and refer it to everyone I know. Thanks a million. #team bibi.
Reply from LensDirect.comNov 8, 2023
Dear Victoria, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Julie E.
O’Neil was a great representative! Very personable and professional it was a pleasure speaking to him
Reply from LensDirect.comNov 8, 2023
Hello Julie, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
young Y.
Great service. Good quality work. Resonable cost.
Reply from LensDirect.comNov 8, 2023
Hello Customer, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
