Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Leah
Excellent customer service. Easy to resolve the issue, very polite and helpful.
Reply from LensDirect.comNov 8, 2023
Hello Leah, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
James W.
Kissel was great! They were very knowledgeable, and got my problem solved very quickly.
Reply from LensDirect.comNov 3, 2023
Hi James! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Christina D.
Customer service when the frames I selected were unavailable, was phenomenal. Quick and thorough.
Reply from LensDirect.comNov 3, 2023
Dear Christina, We are delighted to hear you had a good experience. Please let us know how we can improve our brand and get the perfect score next time around. Regards, LensDirect Customer Happiness
Marcy M.
Sent the wrong contacts
Reply from LensDirect.comNov 22, 2023
Hi Marcy! I appreciate your insightful comments. We are sorry for sending out the incorrect contacts; this is not how we normally operate. We'll endeavor to provide a more dependable service going forward since your feedback helps us do better. Next time, we hope to have the opportunity to serve you even more effectively. Warm regards, LensDirect Customer Happiness
Mike
Oneil helped me quickly resolve an issue and made sure that my discount was honored
Reply from LensDirect.comNov 3, 2023
Hello Mike, Thank you so much for giving us 5 stars. You made our day! Regards, Lensdirect Customer Happiness
Erin S.
Kimia resolved my issues efficiently and effectively! Amazing service, thank you!
Reply from LensDirect.comNov 3, 2023
Hello Erin We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Bev Dupere M.
One man took responsibility and found my glasses! Loved his help!
Reply from LensDirect.comNov 3, 2023
Hello Bev, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Jennifer R.
Bibi was amazing! So kind and helpful. She even asked how is my day going. That does not get asked to me often but customer representatives. Thank you Bibi!
Reply from LensDirect.comNov 3, 2023
Hello Jennifer, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
