Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kelli
Oneil was delightful. Kindspoken, helpful and did not make me feel back because I did something stupid! He really made my Monday!
Reply from LensDirect.comNov 8, 2023
Hello Kelli, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Robert S.
Kissel did a great job correcting my 2 orders. The customer service was excellent.
Reply from LensDirect.comNov 8, 2023
Hello Robert, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Sharon W.
O'Neil was very helpful without hesitation he cancelled my order and new exactly my concern
Reply from LensDirect.comNov 8, 2023
Hello Sharon, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Richard H.
Great product and wonderful customer service.
Reply from LensDirect.comNov 8, 2023
Hello Richard, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Karla O.
I’ve been buying from Len’s Direct for such a long time now and they’re the cheapest when it comes to my astigmatism contact order. I appreciate them!
Reply from LensDirect.comNov 8, 2023
Hello Karla, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Dan P.
quick thorough response to my concern by Sharissa
Reply from LensDirect.comNov 8, 2023
Hello Dan, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Sara
Bibi was fantastic- very helpful and patient in helping.
Reply from LensDirect.comNov 8, 2023
Hello Sara, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, LensDirect Customer Happiness
Doug
Kissel was great! Very responsive, great problem solver, fixed my issue quickly and clearly - even when I became confused! Even though a text chat - seemed very nice, personable, polite etc.
Reply from LensDirect.comNov 8, 2023
Hi Doug. We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
