Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sherri S.
Great service! Kayla was really responsive and replied immediately to my questions and fixed my order promptly! I've used LensDirect several times over the years, and I've always had excellent service as well as quality lens replacements.
Reply from LensDirect.comNov 3, 2023
Hello Sherri, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Mark S.
Natasha was quick to respond to my inquiries and provide me with all the pertinent information I required. I have dealt with LensDirect in the past and have always been satisfied with the service and products.
Reply from LensDirect.comNov 3, 2023
We’re so grateful that you took the time out of your day to share your review with us, Mark. We’ll make sure that your customer representative Natashas receives your kind feedback. It will make their day! Best, LensDirect Customer Happiness
Jeff T.
It's just so easy, in our world today it's nice to have somewhere that just simply gets what you need done.
Reply from LensDirect.comNov 3, 2023
Hello Jeff, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
TN
Prescription is typically hard to fill, but LensDirect had the contacts in stock and ready to ship.
Reply from LensDirect.comNov 3, 2023
Hello TN, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Natalia C.
Kayla was extremely helpful and cordial on the phone. She looked into the issue in timely manner and communicated her findings effectively. She was a pleasure to work with and left me feeling like the most valuable customer.
Reply from LensDirect.comNov 3, 2023
Hello Natalia, Thank you for the five stars (reviewer name). Those stars make our day brighter, and we’re always delighted to serve happy customers like you. Regards, LensDirect Customer Happiness
Melissa
After being disappointed with my local optical lens replacement I decided to look into online options. I found that LensDirect has the best reviews so I decided to give them a try. I am extremely impressed with the quality of their lenses, prices and customer service, plus the systems LensDirect have implemented during the order and fulfillment process are on point. Instructions are clear and they inform you of where your order is every step of the way. When you reach out to CS they are responsive and friendly (Bibi, Kissel and Daisy). Both my husband and myself ordered new lenses. Before we were both underwhelmed with our lenses (especially because they were expensive and the quality was meh) from our local optometrist. Believe we have found our new go-to lens replacement in LensDirect. I wish more businesses operated like them. The only thing I would wish for is more color options for transitional lenses. Also noticed that the number given to text for CS doesn’t yield a response but emailing does the trick.
Reply from LensDirect.comNov 3, 2023
Hi Melissa, Our team is so grateful for the fantastic 5-star review! Your wonderful words make our day happier and inspire us to work harder. We’re overjoyed to have given you a good experience. Regards, LensDirect Customer Happiness
Nicole S.
Bibi was vert kind and helpful.
Reply from LensDirect.comNov 3, 2023
Hello Nicole, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Best, LensDirect Customer Happiness
Susie S.
Kayla was very pleasant and she took my prescription and PD information and sent it right to the lab. We already replaced my husband's sunglass lenses and since we had such a great experience I decided to order glasses for me as well. Can't wait to receive them!
Reply from LensDirect.comNov 3, 2023
Thank you so much Susie, we appreciate the perfect score. Your pleasure is our first priority, and we’re thrilled to have provided a wonderful experience. We hope to serve you once more shortly. Best, LensDirect Customer Happiness
