Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Frank R.
Smart and knew exactly how to give me all the purchase options
Reply from LensDirect.comNov 3, 2023
Hello Frank, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Elizabeth E.
Warren was great, friendly, and served me promptly with what I needed.
Reply from LensDirect.comNov 3, 2023
Hello Frank, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, LensDirect Customer Happiness
Me
Great prices, fast and accurate service. Excellent communication, especially if there are any issues (like when your PD is missing from the Rx your Dr gave you) Oneil in customer service is awesome too....
Reply from LensDirect.comNov 3, 2023
Hello Customer, Thank you for being our customer and leaving us a wonderful 5-star review. Best, LensDirect Customer Happiness
Kimberly Yakel K.
Kayla was great! She resolved my issue quickly.
Reply from LensDirect.comNov 3, 2023
Hello Kimberly, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Jeffry D.
Great service and correct prescription-have yet to try wearing them but am pleased with cost and service of my order
Reply from LensDirect.comNov 9, 2023
Hello Jeffry, Thank you for the review! Your feedback is much appreciated and helps our team improve. Regards, LensDirect Customer Happiness
Jade D.
Bibi was very helpful with my request and it was done so quickly and easily!
Reply from LensDirect.comNov 3, 2023
Hello Jade, Thank you so much for giving us 5 stars. You made our day! Best, LensDirect Customer Happiness
Kristy A.
Easy ordering Fast delivery
Reply from LensDirect.comNov 3, 2023
Hello Kristy, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Samantha P.
The agent was very friendly and super quick about getting my issue resolved. Went from being stressed out to relaxed thanks to her.
Reply from LensDirect.comNov 3, 2023
Hello Samantha, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
