Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Tia B.
Sharissa was very helpful in assisting me to get a refund after i was charged for overnight shipping on my contacts and then never received them in that timeframe.
Reply from LensDirect.comSep 27, 2023
Hello Tia, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, LensDirect Customer Happiness
Nancy W.
Oneil was great! He was courteous and efficient. Took care of my request. This after having dealt earlier today with a different associate who claimed my request could not be honored. Really appreciated Oneil.
Reply from LensDirect.comSep 27, 2023
Hello Nancy, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
linda V.
You want real reviews, go to the Better Business website, and you will see how many orders this company messes up. If I could give them a negative 10, I would. First time, it took 7 weeks for them to replace my lense and it came back completely wrong. I was hesitant to send it back, but Natasha insisted that she would expedite the order and would take care of me. so I trusted her and resend my frames. 8 weeks later (after several emails asking where my glasses are), they send me an email saying that they apologize but they BROKE my frame. These were by far my favorite frames. I am so upset. They promised that a manager would give me a call, NO CALL. They literally had my frames for the entire summer and then broke it. All I hear is "I am so sorry", but no solution. I was wondering how they have gotten so many good review, but if you read the reviews, it's all about someone being nice after they screwed up an order. I would NOT NOT NOT recommend this company. If you like your frames, do not send it to them. The most frustrating company I have ever worked with, and I never write bad reviews, but they deserve it.
Reply from LensDirect.comOct 4, 2023
Hello Linda, I'm sorry to hear that you were not happy with your experience with LensDirect. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Yours sincerely, LensDirect Customer Happiness
Omar Z.
Awesome super nice. Very professional
Reply from LensDirect.comSep 27, 2023
Hello Omar, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Albert A.
Very helpful and knowledgeable. She helped me solve my issue AND even called me back when we got disconnected! A+
Reply from LensDirect.comSep 27, 2023
Hello Albert, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
Harley F.
Niah...Excellent!
Reply from LensDirect.comSep 27, 2023
Hello Harley, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
ryanvanwilder R.
I love lensdirect.com. It’s easy to navigate the website, prices are good, customer service is great and your order ships quickly.
Reply from LensDirect.comSep 27, 2023
Hello Ryan, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Sincerely, LensDirect Customer Happiness
customer
Oneil made it very easy to process and confirm the prescription . It was a pleasure speaking to him today
Reply from LensDirect.comSep 27, 2023
Hello Customer, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
