Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Julie
Keisha was incredibly helpful in getting my order updated, and was even able to get me 2 day shipping since I was out of contacts. THANK YOU Keisha!!
Reply from LensDirect.comSep 27, 2023
Hello Julie, Amazing feedback. Thank you so much for giving us 5 stars! Best, LensDirect Customer Happiness
Tonja P.
Nyah was calm, supportive, and understanding. She clearly communicated and was able to solve the issue easily. I hope Nyah will be answering the phone anytime I call LensDirect!
Reply from LensDirect.comSep 27, 2023
Hello Tonja, We’re so grateful that you took the time out of your day to share your review with us, Tonja. We’ll make sure that your customer representative Nyah receives your kind feedback. It will make their day! Best, LensDirect Customer Happiness
Glory L.
Karielle was very professional and sweet!
Reply from LensDirect.comSep 27, 2023
Hello Glory, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Brian F.
Thanks Nyah for helping my daughter and I. You made things very simple and you were also very polite and easy to work with. Thanks again!!!
Reply from LensDirect.comSep 27, 2023
Hi Brian! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Casey H.
Warren was kind, quick, and helpful. Perfect!
Reply from LensDirect.comSep 27, 2023
Hello Casey, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
B. K.
Great service with Nyah!
Reply from LensDirect.comSep 27, 2023
Hello B. Kim, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Fran
I expressed frustration about my order taking much longer than expected and Karielle (sorry if I spelled that wrong) helped me out in any way she could right away and gave me a time frame on when I would be receiving my glasses.
Reply from LensDirect.comSep 27, 2023
Hi Fran! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Sincerely, LensDirect Customer Happiness
Scott
Had a problem with the order and the cc on file. Made a delay in processing but online chat upgraded to priority shipping which helps Thanks Scott
Reply from LensDirect.comSep 27, 2023
Hello Scott, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
