Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Wang L.
Ordered lens replacements for a frame I had with Lensdirect and they were perfect. Great customer service and communication, especially Karielle Fowell.
Reply from LensDirect.comSep 27, 2023
Dear Wang, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
bhaveer D.
I would like to give a special thank you to Bibi Khan to was extremely understanding and helpful. I appreciate her kindness and efforts to escalate my issue and offered an immediate solution. It’s service like this that will make me and my family customers for life. Thank you so much Bibi and team .
Reply from LensDirect.comSep 27, 2023
Dear Customer, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Michael
Bibi was great! Much more that I have experienced in the past with other companies.
Ken
My customer experience with Natasha exceeded my expectations. My issue was handled in a timely and professional manner. Your process allowed me to communicate with a real person, able to comprehend my problem and quickly resolve it to my complete satisfaction. Well done.
Reply from LensDirect.comSep 27, 2023
Dear Ken, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Lonnie Nykhan D.
The people were very helpful. Thank you!
Reply from LensDirect.comSep 27, 2023
Hello Lonnie, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
Ileana R.
Nyah is a very pleasant person to speak with. She answered all my questions and she is very knowledgeable. I will be sure to ask for Nyah when doing business with Lens Direct.
Reply from LensDirect.comSep 27, 2023
Hi Lleana! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Best, LensDirect Customer Happiness
James W.
Oneil makes this the best customer service experience that was humanly possible!!!
Reply from LensDirect.comSep 27, 2023
Hello James, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Douglas D.
Nyah was the best representative I've ever had the pleasure of working with. Incredibly polite and very professional. Definitely went above and beyond!
Reply from LensDirect.comSep 27, 2023
Dear Douglas, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
