Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jobe F.
Kayla was great. Very easy to update my info and get more order sent.
Reply from LensDirect.comSep 27, 2023
Hello Jobe, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, LensDirect Customer Happiness
David S.
Nyah Made all the difference! Nice and easy transaction. Gotta love these new lenses when they arrive. Not my first time to deal with this company and will do it again!
Reply from LensDirect.comSep 27, 2023
Thanks for the 5-star review, David. You made our day! We look forward to making your day again real soon. Regards, LensDirect Customer Happiness
Lewis B.
I ran into an issue where my account was not displaying a recent order. Nyah had it sorted out in less than five minutes. LensDirect made it effortless to contact support. Highly recommended.
Reply from LensDirect.comSep 27, 2023
Hello Lewis, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Happiness
Joanne C.
Karielle was extremely helpful and helped me with my problem very fast
Reply from LensDirect.comSep 27, 2023
Hello Joanne, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
Cris B.
Great service
Reply from LensDirect.comOct 11, 2023
Hello Cris, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
Meaghan E.
I was worried I wasn’t going to be able to get my contacts because my address was wrong in my account and I didn’t realize till I got an shipping notice. I was able to call Kayla right away and even though it was being packaged Kayla was able to change my address and get my contacts to me in time.
Reply from LensDirect.comSep 27, 2023
Dear Meaghan, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Sincerely, LensDirect Customer Happiness
Lech H.
There was a mistake with my order, but Nyah resolved it promptly and with empathy and compassion. She made it an easy fix. Thank you, Nyah!
Reply from LensDirect.comSep 27, 2023
Thanks Lech! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Regards, LensDirect Customer Happiness
Susan S.
Special kudos go out to Nyah! I had "lost" my order and she helped me find it and straighten everything out. This is before the box to turn in the frames. I'm expecting a great experience.
Reply from LensDirect.comSep 27, 2023
Dear Susan, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
