Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Pamela H.
I liked how the representative knew what the issue was and Quickly Resolved it!
Reply from LensDirect.comOct 11, 2023
Hello Pamela, Thanks for sharing your review with our community. It means a lot to us. Regards, LensDirect Customer Happiness
Shawn
Nyah was very helpful and was able to solve the issue i was having.
Reply from LensDirect.comSep 27, 2023
Hello Shawn, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Tra
The Lens Direct process has been an easy process. I even ran into a small concern that was handled seamlessly. I contacted customer service and spoke to Nyah who was awesome and helped me through the process. I'm looking forward to wearing my updated glasses soon.
Reply from LensDirect.comSep 27, 2023
Hi Tra, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
krystal C.
Fast and easy shipping. Ordering is a breeze and the best prices. Better than ALL the competitors and so much more convenient. My only go to for ordering contacts!
Reply from LensDirect.comOct 11, 2023
Hello Krystal, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Happiness
Kristina S.
Great value
Reply from LensDirect.comOct 11, 2023
Hello Kristina, Thank you so much for giving us 5 stars. You made our day! All the best, LensDirect Customer Happiness
Valentino S.
Overall great experience! I was traveling out of the country within three weeks of getting my glasses done - scared that I would not received them in time. I had contacted customer service and Nyah was so helpful in expediting my order! Soon to be receiving my glasses just in time for my flight! Thanks again lens Direct !
Reply from LensDirect.comSep 27, 2023
Hello Valentino, We really appreciate you taking the time to leave us a review, Valentino. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Regards, LensDirect Customer Happiness
Kristina P.
They came in a timely manner and perfect fit and lasted a good while.
Reply from LensDirect.comOct 11, 2023
Hello Kristina, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Jaime Y.
I got late-charged for an order back in August, but I called and within 10 mins, Nyah helped me get a refund. I really appreciated that, and she assured me my next shipment would be at the appropriate time.
Reply from LensDirect.comSep 27, 2023
Dear Jaime, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
