Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Crystal L.
Very fast on responding and very helpful
Reply from LensDirect.comJun 19, 2023
Hello Crystal, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
customer
Kayla from customer service was great! She answered all my questions and took care of everything!
Reply from LensDirect.comJun 26, 2023
Hello Customer, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
AlexB
My order was in limbo--order confirmed, not shipped. I inquired with LensDirect and Kissel responded promptly and helped get the order shipped.
Reply from LensDirect.comJun 19, 2023
Dear Alex, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Daniel A.
Had issues uploading my Rx and getting my order filled. What made up for the IT shortcomings was the excellent customer service. Kissel emailed me and was clear and prompt in addressing the issue and getting back to me.
Reply from LensDirect.comJun 19, 2023
Dear Daniel, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
CP
Keisha was very helpful with answering questions, getting my order correct and out quickly, saving me money and time.
Reply from LensDirect.comJun 19, 2023
Hi CP,. We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
Johnathan T.
Great company, and Keisha was especially helpful. Will do business with them again.
Reply from LensDirect.comJun 26, 2023
Hello Johnathan, We are incredibly grateful that you took the time out to leave us a 5-Star review. Regards, LensDirect Customer Happiness
David P.
Keisha provided quick and extensive help with my order. I’m looking forward to my new lenses!
Reply from LensDirect.comJun 26, 2023
Hello David, The team here at LensDirect is thrilled to receive such a great rating, thank you. Regards, LensDirect Customer Happiness
Ed P.
After extensive research, I found that lens direct offered the best price for my contacts. I telephoned the office and dealt with a very professional, upbeat, female assistant, who placed my order, I couldn’t be more pleased. Ed
Reply from LensDirect.comJun 19, 2023
Hi Ed, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
