Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Dannielle B.
After a change in my prescription, I needed to return 2 boxes of unopened contact lenses. Bibi helped me through the online chat and even sent me a return address label. Great customer service!
Reply from LensDirect.comJun 19, 2023
Hi Dannielle, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
JC
5 stars for Daisy, the customer service rep who helped me with not one, but two of my orders within a month- she's great! Very communicative and takes the time to understand whatever issue there is that needs to be corrected and gets it corrected quickly! She's a big reason why I came back for the second order.
Reply from LensDirect.comJun 12, 2023
Thank you for your kind words, JC. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customer, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Sincerely, LensDirect customer Happiness
Damselfly W.
I had a problem with a $20 discount not being applied during checkout. I sent them a message via chat and in less than 30 minutes Bibi had not only corrected the problem, but gave me an additional $40 off! This is the first time I’ve used LensDirect, but I’ll definitely be a repeat customer!
Reply from LensDirect.comJun 19, 2023
Thank you for your kind words, Damselfly, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Regards, LensDirect Customer Happiness
Jana B.
Ellen was helpful when I needed to cancel my order
Reply from LensDirect.comJun 19, 2023
Hello Jana, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Heather E.
Bibi was very helpful, answered all my questions & helped get my PD attached to my orders so that my lenses could be finished. Thanks, Bibi!
Reply from LensDirect.comJun 19, 2023
Hello Heather, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Colleen O.
I couldn't figure out how to add my prescription after I'd already placed my order. The link wasn't working, so I needed some help. Natasha really fixed everything for me. I was having trouble with attachments and while I was working on it, she got everything set up and ready to go! Really fast, yet patient A+++!
Reply from LensDirect.comJun 19, 2023
Dear Colleen, We’re so happy to hear you had a great experience at LensDirect. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, LensDirect Customer Happiness
Shannon
This 5 star review is for the customer service rep, Bibi, who took care of my frustrating situation. I had placed my order 9 days earlier and checked the status yesterday. It said it was pending because the prescription needed updated. Why didn't the site tell me that when ordering last week and why didn't I receive an email??? Bibi was able to work with the purchasing dept and get my order sent out this afternoon with no shipping charges via FedEx. Bibi is the kind of specatcular customer service rep every company should have and every customer should get to deal with!
Reply from LensDirect.comJun 19, 2023
Thanks Shannon! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Regards, LensDirect Customer Happiness
Asif U.
Natasha was great!! offered to contact my doctor for me and even added express shipping since my order was delayed due to prescription issues.
Reply from LensDirect.comJun 19, 2023
Dear Asif,, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
