Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
MP
Tori was amazing! Truly kind, exceptionally patient and knowledgeable about the services and processes involved with ordering eyewear.
Reply from LensDirect.comJun 20, 2023
Hi MP, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Alexander
What made my experience great was the excellent customer service that I received and having someone listen to my concerns instead of a robot or chat. I felt seen and really am grateful to be treated kindly and with professionalism.
Reply from LensDirect.comJun 19, 2023
Dear Alexander, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
BEVERLY
Convenient and easy to follow ordering process. Follow up via phone with helpful and courteous customer service. I will definitely be ordering all my vision needs again!
Reply from LensDirect.comJun 19, 2023
Dear Beverly, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
Tracie U.
Keisha was a wonderful help. She took care of my issue immediately. She was very polite and thorough. Thank you Keisha!
Reply from LensDirect.comJun 20, 2023
Hi Tracie! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Mike S.
Bibi was very helpful and professional.
Reply from LensDirect.comJun 20, 2023
Hello Mike, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Darren
Keisha Louise was so helpful and answered all my questions She was able to get order ready within minutes.
Reply from LensDirect.comJun 19, 2023
Hi Darren, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Chris
Ellen Joseph listened to my concerns and honored a commitment to fair pricing. She was very kind and served me well and efficiently.
Reply from LensDirect.comJun 20, 2023
Dear Chris, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
Barbara M.
Ellen was very helpful and has tried her best to expedite resolution.
Reply from LensDirect.comJun 26, 2023
Dear Barbara, Thank you for the great review! We can’t wait to have you back at LensDirect. Best, LensDirect Customer Happiness
