Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Ken L.
Got my glasses back with new lenses in a month. Prescription seems to be accurate. Hopefully they will last a long time.
Reply from LensDirect.comJul 4, 2023
Hello Ken, We’re so happy to have you as a customer. You’re welcome to come again anytime. Regards, LensDirect Customer Happiness
Mary G.
I needed help to adjust my order with a coupon code, Bibi in Customer Service was helpful, polite and competent! My issue was resolved with ease and Bibi even pointed out some other ways I could maximize my savings on my order! Great experience
Reply from LensDirect.comJun 29, 2023
Thank you for your kind words, Mary, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Regards, LensDirect Customer Happiness
Ily M.
I had some issues with my order, but when I reached out, Bibi was very helpful in assisting me! Got the issue cleared up promptly. Thank you!
Reply from LensDirect.comJul 3, 2023
Thanks LLY! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Sincerely. LensDirect Customer Happiness
Nicole
Great customer service, fast shipping.
Reply from LensDirect.comJul 3, 2023
Hello Nicole, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
joe J.
Warren was very helpful, friendly and efficient in handling my issue. Although a mixup in my order required me to return it, the process was hassle free. I came away happy to know that any issues I might have in the future can be cleared up.
Reply from LensDirect.comJun 30, 2023
Hello Joe, We sincerely appreciate you taking the time to share with us your experience at LensDirect On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
A M.
Reached out regarding a recent order to check status and update the PD. Starr was fabulous! Quick and easy and so helpful. Great service!
Reply from LensDirect.comJun 30, 2023
Hello Customer! Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
Leann M.
Keisha was amazing! Thank you so much ❤️
Reply from LensDirect.comJun 21, 2023
Hello Leann, Thank you so much for giving us 5 stars. You made our day! Kind Regards, LensDirect Customer Happiness
Izumi H.
My glasses are so cute and fit perfect to me.i recommend this company to everybody
Reply from LensDirect.comJun 30, 2023
Hi Izumi, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
