Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Cherry
Had to change the payment method on an existing order and called and was offered a texting option. Everything went very smooth and quickly to get that changed on my order. Very convenient!!
Reply from LensDirect.comJul 4, 2023
Hello Cherry, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
N M.
Prompt service, on a holiday - and Keisha answered my questions and resolved my issue immediately
Reply from LensDirect.comJul 5, 2023
Hello NM, Amazing feedback. Thank you so much for giving us 5 stars! Best, LensDirect Customer Happiness
Bob
Second time reaching out for support, and second time I received great service. This time Kissel helped me out, and was very responsive and helpful.
Reply from LensDirect.comJul 4, 2023
Hello Bob, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Best, LensDirect Customer Happiness
Natalie C.
Thank you to Kissel for helping me through the exchange process. They were patient, positive, and answered all of my questions.
Reply from LensDirect.comJul 4, 2023
Hi Natalie, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
Leslie A.
Kayla was so helpful! She processed my refund right away and was so kind on the phone. I appreciate her amazing customer service!
Reply from LensDirect.comJul 4, 2023
Hello Leslie We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Dac C.
Forgot something with my order and without hesitation they made it right. Customer for life, they definitely know how to treat their customers and the great employee Oneil made it all happen. Can’t thank Oneil and the company enough, thank you!
Reply from LensDirect.comJul 4, 2023
Thanks, Dac! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect Customer Happiness receives your feedback – they’ll be thrilled to hear your kind words. Regards, LensDirect Customer Happiness
Susan
I've ordered before and trust this company. I forgot to apply the coupon code this time and Kissel helped me out with great customer service. Thanks!
Reply from LensDirect.comJul 4, 2023
Hello Susan, Thank you for the 5-star review! We’re here to serve you anytime. Best, LensDirect Customer Happiness
Mo F.
The customer service is nice
