Excellent
Based on 11,249 reviews
Lensmart4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Tyrese Van Der M.
They are good quality
Reply from LensmartAug 3, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Wafa H.
Horrible customer service! This was my first time purchasing eyeglasses from this company, and I bought three pairs. After receiving them, I decided to return one pair because the frame did not suit my face. I contacted customer service and was informed that they do not cover return shipping, which I understood and agreed to. I returned the eyeglasses through USPS and paid $11 out of my own pocket for standard shipping. After they received the return, I was shocked to see that they deducted additional shipping costs from my refund, even though I had already paid the return shipping myself. The glasses I returned cost $25, but I only received a $9 refund. This experience was extremely disappointing. I will not be purchasing from this company again, and I hope others are aware of their return process before ordering.
Reply from LensmartAug 3, 2026
We apologize for the inconvenience. We are processing your refund according to our policy. The policy states that return shipping costs are the customer's responsibility. If the order qualifies for free shipping, the shipping cost will be deducted from the refund. We noticed that you used a coupon when placing your order. Therefore, the actual amount paid is not the original price shown on the website. We are processing your refund based on the actual amount you paid. Are you unsure which part of the amount you are unsure about? We can provide you with a detailed calculation process. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~
Tania M.
Communication was fast
Reply from LensmartAug 3, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Laura M.
Love the quality
Reply from LensmartAug 3, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Ana J.
Very good ! !
Reply from LensmartAug 3, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Kristi Johnson K.
LenSmart was prompt, friendly and understanding in resolving an issue with the glasses I had purchased.
Reply from LensmartAug 3, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Levente B.
My glasses got lost during shipping. The support was very helpful, and in a few minutes, they've issued a new order for me.
Reply from LensmartAug 3, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
D F.
My expectations were completely & customer service is amazing!
Reply from LensmartAug 3, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
