Excellent
Based on 11,249 reviews
Lensmart4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Angela L.
I've just received 2 more pairs of glasses from Lensmart. I love them , great fit and vision. Quick service as always . I'll be ordering more.
Reply from LensmartJul 30, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Nikki H.
Great experience with Lensmart. Easy to navigate the site and ordering was straightforward. I ordered 3 pairs using my prescription. Delivered free within 20 days and they are cool, funky and colourful, exactly what I wanted, and I can see! Ordered two more pairs because the quality is good and the price is superb, customer service is great too.
Reply from LensmartJul 30, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Julia M.
I received my new glasses in a timely manner. The prescription and frames were spot on. So much so that I have ordered another pair! Thank you!
Reply from LensmartJul 30, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Consumer
Csodálatos cég! Kitűnő szemüvegek nagyon kedvező áron. Figyelnek az ügyfélre ! Az ügyfélszolgálat kiváló ! Többször rendeltem már.. szinte családtagként kezelnek ! Köszönöm ! LENSMART !❤️
Reply from LensmartJul 30, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Daniel
UPDATE: I am updating my previous review as Lensmart's customer service actively worked with me to resolve the situation. Although there was an initial misunderstanding regarding the lens replacement and stock availability, they ultimately made sure everything was handled properly and sent me a new pair of glasses. The new glasses have arrived and they fit/look great. I appreciate that they took responsibility and fixed the issue. Thank you!
Reply from LensmartJul 30, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart! We apologize, we had originally arranged to send you a replacement lens, but our warehouse informed us that the frames are discontinued and we no longer have lens templates, so we cannot directly send you the original lens. We are not requiring you to leave a five-star review before we will process your request. We do not require you to leave a five-star review before we will process your request. Is there any misunderstanding on your part? Also, the item you purchased was on sale, which, according to our policy, would normally not be possible to process your request. We have already applied for special processing for you, and we will actively provide a solution to the current situation. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Brooke G.
Great customer service. Fast shipping. Cute, great quality products
Reply from LensmartJul 29, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Daphne C.
Ordered a package it never came and I haven’t been refunded nor will they give me any details on where my package was delivered
Reply from LensmartJul 29, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Claudia C.
Quality of glasses, speed of responses, super good help with questions, good customer service.
Reply from LensmartJul 29, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
