Average
Based on 73 reviews
Lexie Hearing3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lexie Hearing® has introduced a revolutionary new way of ensuring that hearing aids are accessible to everyone through a first-of-its-kind subscription model. Clients subscribe to Lexie Hearing for all inclusive hearing care at only $49/mo x 24 for a pair of Bluetooth enabled hearing aids and access to the Lexie mobile app. The subscription includes the regular delivery of batteries and other hearing aid accessories, insurance for breakages and losses, and most importantly Lexie Care - unlimited, real-time video or voice support from a hearing expert. Through the use of smart technology and remote care, Lexie Hearing has brought medical-grade, direct-to-consumer hearing aids to the US market, at 80% less than the average cost of hearing aids.
Lexie Hearing (lexiehearing.com) has 73 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
73 approved reviews, newest moderated first
Cecil
I bought the Lexie 2B Plus by Bose several months ago. Recently Lexie closed down its USA market. Support was supposed to be offered until September 15. Not the case! No one answers their support phones or their app and internet sites have all been wiped clean. Can’t order parts either not even wax cards. This is a low class move!
Diana F.
I got my Lexie B3 on 7/3/26, loved them tremendously. On 7/15/26 got email that they were discontinuing service in the US. Warranty was a year but not available after 9/15/26???? No support or parts etc. As much as I hated to I returned them for 999.00 refund. These were to replace my 5500.00 Beltone that were so difficult to use. So searching again.
Kenneth E.
I called Lexie to inform them of a new phone # as instructed. I am unable to get into my account because of the new phone #. I had lost my password and I am unable to reset it because they have not changed the phone # on my account. I am also unable to use the app and my left aid is not working. I have called 3 times and have been waiting for a week now for a return call or text on how to rectify this situation. This is piss poor customer service and I will contact the BBB if I don't hear from them in the next day or two
robert M.
I purchased the Lexie Hearing Aids approx. 18 months ago on Q.V.C. I broke the little switch to raise the volume. The Lexie company are in South Africa and Kyle the supervisor told me this could not be repaired, and I would have to purchase a new pair. I could send the damaged pair and maybe get an allowance against the new pair. I find it sad that sad that these items are essentially disposable and cannot be repaired. When you call the 1-779-212-7334 number you are transferred to people in South Africa, I feel bad for them they probably working for a few cents a day. No after sale service. ( average salary about $500.00 a month My sympathy goes to the people I spoke with working at Lexie South Africa Rose, Tracey and Kyle.
Susan
As a non tech savvy 74 year old, Lexie hearing aids were easy enough to set up. I had one call to the Bose help people, due to difficulty connecting to my Bluetooth, and they were extremely helpful and patient. The settings are controlled on your phone, and I experimented with my environment setting while in a noisy restaurant. I was amazed at how the background noise was muted. My insurance paid half, so check that out!
Joel E.
I have been using hearing aids for many years, of many different brands and styles. I chose to try the Lexie B2 plus because of my appreciation for Bose quality that I’ve experienced over years of also using Bose products. Although, I had some original issues, Lexie stepped up and addressed those issues in an acceptable time frame. I have been impressed with their attention to my concerns. They made updates to their app which addressed my issues. They also sent complimentary accessories, in addition. That’s just unheard of, but then that’s why I have loved Bose products over the years, because they have demonstrated their quality far above everything else. I have been wearing these aids 12-14 hours per day for about two months now. They are far and away the best hearing aid I have used. My hearing isn’t perfect, I don’t expect that, but I’m able to function normally in different environments and feel confident in doing so. That’s worth the price of these aids. I strongly would recommend them to anyone looking for a new hearing solution. Thank you, Lexie.
Uncle Bill O.
The Lexie B2 Plus hearing aids have worked well for me. The sound is quite clear and the controls through the app are very convenient. They are very light and comfortable and most people don't even know I am wearing them. Although the description says they are compatible with android, the bluetooth functions of hearing phone calls and music, etc. from your phone only work with Apple.
RK
I bought the Lexie Bose B2 Hearing Aids for my mother. She intermittently used the product before realising its benefits. We faced a few issues with the product, but Lexie's team was quick to provide support. The best part of Lexie is the customer support available right from their app. You can directly make a call and even do a video call with them. I did a video, and after a few attempts at finding a resort, I was transferred to Kyle, their support supervisor. Kyle provided the best customer experience I've had in recent years. He spent over an hour with me on video, helping find a resort to address the issues we faced, and ultimately managed to bring a smile to both my mother and me. What an extraordinary customer support, and how empathetic Lexie is, led by brilliant Kyle. I'd recommend Lexie products, since I'm quite confident of their services. It is definitely worth trying to see if their product solves your hearing issues.
