Life's AbundanceReviews of lifesabundance.com

It seems that the only way to get a response is to leave a review. I have tried email and get no response. I have tried calling and only get a busy signal. Please cancel my autoship before December.

Cannot ever get through via website nor telephone to update account settings. We've been trying to update our autoship subscription for the month of November...NO LUCK AT ALL!!! SO UNACCEPTABLE!

Update: I have updated my rating to 5 stars. I received an email from customer support letting me know my autoship was indeed scheduled on time. It was sent on the correct day and my cost was correct. Due to weather it took almost a week to arrive but I did get it. Update: I was able to see my account today and my authorship info. Not sure if the email I sent prompted a correction to my account, but I appreciate being able to see it now. I am changing my rating from 1 star to 3 stars and will further update if I receive my auto ship and billing is correctly charged. Thank you!!😊 I cannot get through to them. I have been calling and trying to update my order for over well over a month! I’ve emailed as well. I’ve been a customer for over 10 years and am very concerned that they are not being responsive! They can’t have had technology issues for 6 weeks. Come on!!

*Edit - I was able to get through on the phones first thing in the morning and get everything situated. They were very helpful and understanding. But I’m still not doing an autoship, I’ll just order when I need to. While the food might be good....do NOT do a subscription with them. The website is messed up. I'm getting billed every 2 weeks when I have it on 5 weeks and I cannot change any info as it leads me to a website error. Their phone lines are super busy. I've written an email months ago with no response. This is incredibly frustrating. I liked the company but now my trust is dwindling.

Customer service is awful. I cancelled auto ship and another bag of dog food just showed up. You can never get a hold of someone. I waited on hold for over an hour. Tried the call back option and it took several hours for someone to get back to me. Said they would fix the issue. Didn't. I had to go through my credit card to file a complaint.

I’ve been a loyal customer for many years and have referred many puppy families as well. I’ve read the countless reviews regarding the problems with the lack of customer service. I have, like many, been trying to adjust my autoship settings. I’ve tried online, by phone and left my number for a call back. No luck at all. I am getting a definite out of business vibe. We count on your service. It’s very disappointing that I will now need to use the remaining food I have to transition my 2 girls and 6 week puppies to a new diet. I truly have no idea if my next order will even ship. If it doesn’t ship I do expect notification and absolutely no charge to my card. This is very frustrating to me and I’m sure to all your loyal customers. Please do not continue to keep us in the dark. We need time to research other pet foods on the market to find a good fit as well as time to transition to a new diet. Hopefully it’s just technical on your end as you are claiming but I’m starting to lose confidence in Life’s Abundance. Please don’t disappoint me.

I don’t usually leave reviews, but I’m hoping this helps me finally get a response from Life’s Abundance support. I have been a customer for a little over 5 years. On a recent order, the Skin & Coat supplements I paid for were not included. Inside the package, there was a handwritten note on the sales order invoice about the item, but I never received the product or a refund. I first emailed customer service on November 5th to ask about the missing Skin & Coat supplements and the note on the packing slip. I received no response. I followed up again by email on November 11th, explaining that I had been trying to call customer service over the past few weeks in between meetings. At that point, I had already spent 31+ minutes on hold on one call, and over 1 hour and 35 minutes on hold on another, without ever reaching a live person or receiving a call back. As of today, I still have: No product No refund No response to either of my emails No successful contact with customer service despite multiple long hold times I understand there have been technology upgrades and challenges, but going weeks without any resolution, update, or acknowledgment is really disappointing, especially when this involves a product I paid for and never received. I would really appreciate it if someone from Life’s Abundance would contact me directly to resolve this issue and either ship the missing Skin & Coat supplements or issue a refund. You can reach me via the email on my account.

I have been a loyal customer and breeder with your company for many years, and I’ve always appreciated the partnership. However, I am currently unable to place orders by phone—the only option available for breeders. Over the past three weeks, I have made several attempts to reach your team, requesting multiple call backs. I did receive one call while I was working, but when I returned the call and asked for another call back, I did not hear back. I have also sent multiple emails over the past few weeks without receiving a response. I truly value the relationship we’ve built, but these ongoing difficulties have made it increasingly challenging to continue doing business. If we are unable to resolve this issue, I will unfortunately need to look for a new program for my customers.