Great
Based on 789 reviews
Lift Down4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
789 approved reviews, newest moderated first
Bob P.
These caps fit really well on my size 8 noggin and look great.
Reply from Lift DownMar 25, 2024
Thank you, Bob, for sharing your positive experience. We're delighted to know that our caps are a great fit for you and that you're pleased with their appearance. Your satisfaction is very important to us, and we appreciate your support. Thank you for choosing Lift Down!
Will M.
I don't believe there's anything unusual about the size of my head however I have trouble finding hats that I look good in well you work with what you got unfortunately the hatch I purchased from you all five of them did not look good on me there were too tall or too high or I was just told they didn't look good on me by several people and I'm not really good at returning things so I just gave them to my roommate he's thrilled to death so it's not actually your fault I just didn't work out for me but I don't know otherwise so I'm assuming y'all are good people trying to do the right thing it just didn't work out for me thank you though
Reply from Lift DownMar 22, 2024
Thank you for taking the time to share your experience, and for your understanding and gracious attitude despite the hats not being the right fit for you. We truly appreciate your willingness to find a positive outcome by passing them on to your roommate. We're always working on expanding our range and improving our designs, and we'd love the opportunity to make it up to you in the future. When we introduce new hat styles that might better suit your preferences, we'd be thrilled to send you a complimentary cap to try out, hoping it'll be a perfect fit.
JC - Conshohocken, P.
Fit is bad, color is dreary. I'm most upset that I can't return it.
Reply from Lift DownMar 22, 2024
We're truly sorry to hear about your disappointment with the fit and color of your purchase, and even more so that the return policy has added to your frustration. Your satisfaction is incredibly important to us, and we want to ensure you have a positive experience. Despite our standard return policy, we believe in making things right for our customers. We invite you to email us directly at [email protected] with details of your concern, so we can discuss the possibility of a refund or find another satisfactory solution for you. We're here to support you and eager to resolve this matter to your satisfaction.
Donald L.
Ordering was easy and product is excellent
Reply from Lift DownMar 25, 2024
Thank you for your feedback, Donald. We're thrilled to hear that you found the ordering process easy and are pleased with the quality of our product. Ensuring a seamless experience for our customers is what we aim for, and it's great to know we've succeeded in your case. We appreciate your support and look forward to serving you again. Thank you for choosing Lift Down!
David
Great caps, great fit and NO LOGGOS!!
Reply from Lift DownMar 25, 2024
Thank you, David, for your positive review. We're glad to hear that you're pleased with the fit and style of our caps, especially appreciating our no-logo design. We aim to offer products that meet the varied preferences of our customers, and it's wonderful to know we've hit the mark for you. Your satisfaction is important to us, and we're grateful for your support. Thank you for choosing Lift Down!
Debra F.
I never got my merchandise.
Reply from Lift DownMar 22, 2024
We're very concerned to hear that you haven't received your merchandise. This is certainly not the experience we want any of our customers to have. Please email us at [email protected] with your reference number and any additional details you can provide. We'll prioritize investigating this issue and ensure a prompt resolution. Your satisfaction is our top priority, and we're committed to making this right for you.
Mark S.
I really like the 3 hats that I recently purchased. They are very comfortable, hold their shape well and I like the somewhat "faded" colors.
Reply from Lift DownMar 25, 2024
Thank you for sharing your positive experience with our hats. We're delighted to hear that you find them comfortable, durable, and aesthetically pleasing with their "faded" colors. It's great to know that our products are meeting your expectations. Your satisfaction is our top priority, and we appreciate your support. Thank you for choosing Lift Down!
Christopher C.
Great hats. Just as advertised
Reply from Lift DownApr 11, 2024
Thank you for your positive feedback! We're glad to hear that our hats lived up to your expectations and matched their advertisement. Your satisfaction is very important to us. We look forward to serving you again!
