LoviReviews of lovi.care

convenience that is what is about this app... it knows my skin better than me :D

they say to me and give me consultation it was right clear for me its amazing. I im interested really good service

The sign up process with Lovi is extremely confusing. I selected the USD19.99 and pressed continue and at automatically (in my mind) added an additional USD 39.99 AI subscription. The UX is NOT smooth and now I sit with no refund or reply from them except to say they've cancelled the subscription but I can still use it for a month. I don't want the USD39.99. It feels like I've been scammed into buying a product I didn't want. I will update my review inlu when the refunds reflect in my accounts. As a result of this, it has cost me an additional USD7 in bank charges, which may not seem a lot to most people but with currency fluctuations, it is a lot here.

To acess their app first of all they dont provide otp with several attempts, now every month they are deducting 80 dollar with zero service i encourage people not to give card information or even pay by apple pay they just deduct from your card be aware

I thought I had cancelled my subscription but they booked off another 12 weeks. Support sorted this out and refunded my money within hours of me contacting them

I appreciate the advice given by the app. It helps me with my skincare decisions.

Support team is efficient and fast resolving issues

Edit: Lovi has taken care of the problem and transferred my money back. Thanks so much for resolving this! __________________________________ This is one of the most frustrating subscription experiences I have ever had. I accidentally subscribed via the Lovi website, but access to the subscription is only possible through the app. From the very beginning, I was unable to log into the app. I reported this issue immediately and repeatedly via email. While I initially received generic troubleshooting advice, it never resolved the problem. Despite clearly requesting multiple times that my account be closed and my subscription canceled, nothing happened. I cannot cancel the subscription myself because this is only possible via the app — which I cannot access. As a result, my subscription has been automatically renewed for months, and I have been charged 40€ per month for a service I have never been able to use. What is especially concerning is that my recent emails are being completely ignored. Preventing customers from canceling by restricting access to the only cancellation method, combined with a lack of customer support, feels highly unprofessional and raises serious concerns about consumer fairness. I have documented my requests in writing since October and expect Lovi to finally take responsibility: – cancel my subscription immediately – deactivate my account – and refund the charges for a service that was never accessible I strongly advise potential customers to be cautious.