Average
Based on 383 reviews
Lovi3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
383 approved reviews, newest moderated first
K.D
This app has to many ads and you have to wait to long for a refill to just watch something
Reply from LoviJan 7, 2026
Hey! Thank you for providing this feedback! We'll try to reach out and see what's not working properly in your case. I'd really appreciate it if you could share that with our support team, so that we can figure out and prepare a fix for you! Thank you, Alexey & The Lovi Team
MEST
It great but it’s not for me. I have mentioned it to them why and I don’t want to write it again. Customer service is top notch. Reply back in a timely manner.
Reply from LoviJan 5, 2026
Thank you so much for your feedback! We value your feedback and will try our best to make our app interesting to you at some point. Also, I'm happy to know our support team helped you! Thank you again! Alexey and the Lovi team
Mcka O.
Sorry i’m not enough to write english BUT i really hope this app to be famous Because it's hard to find a place like this these days that genuinely wants to help people with skin problems. If you've lost faith and are suffering from skin problems, trust Lovi one last time.🩷
Reply from LoviJan 2, 2026
Thank you SO MUCH for your warm feedback! This means the world to us ❤️❤️❤️ We're super-happy our app works well for you! We put a lot of effort into developing it, and it's so great to know it works :) I can also promise it'll get even better! :) Thank you again! Alexey and the Lovi team
Denelle W.
I didn’t realize that what I was ordering was simply and app and some recommendations, I thought that it was for actual skincare products. I was unsatisfied, reached out to Lovi and they refunded me within 24 hours. While this isn’t a subscription for me; I do think that their customer service is doing an amazing job and I appreciate a company that will stand behind what they value.
Reply from LoviJan 1, 2026
Hey! Thank you so much for the feedback! I'm sorry our signup process was confusing to you. I'll try to reach out to you to probably offer a subscription option that you'll find more fitting. Thank you! Alexey
giacomo C.
I was wrong, i picked a long term subscription instead a 1 day trial to figure out how the skincare program would have worked. I sent an e-mail back asking for a step back from one expensive subscription into a cheaper one. They made it better: they are going to give all my money back. Thank you do much lovi!
Reply from LoviDec 31, 2025
Thank you so much for your feedback! I'm really happy to know that we managed to help you with your request ☺️. And I'm pretty sure the app will not disappoint you either! Thank you again! Alexey and the Lovi team
Marie M.
I was confused by the sign up process and thought it included some sort of product per month, but it is just for the app recommendations. However I have to say I emailed straight away to the team requesting a refund and cancelled my subscription on the app and they have confirmed my refund is on the way. So good efficient customer service, maybe just make costs clear on the sign up and what extras will need to be paid for on top of subscription :)
Reply from LoviDec 30, 2025
Hey! Thank you so much for the feedback :) I'm happy to know that the payment situation has been resolved for you. Sorry for the initial confusion we caused — we're working on making this more straightforward for everyone. I'll request your information right now through TrustPilot. If you could share your e-mail, I'll reach out and provide you with a promo code as a token of appreciation for your feedback. Thank you! Alexey
Kathleen K.
Good app, i use it often times meanwhile it helped me already a few times.
Reply from LoviDec 26, 2025
Hey! Thank you SO MUCH for your warm feedback! This means a lot to us ❤️❤️❤️ We're super-happy the app works well for you! We put a lot of effort into developing it, and it's so great to know it works :) We're especially proud of our scanner, which seems to be useful for many of our long-time users. I can also promise it'll get even better soon, include more product types and personalization :) Please contact us at [email protected] in case anything doesn't work quite as well as you'd expect, or if you need any help! Thank you again! Alexey and the Lovi team
Sophie W.
The suggestions from this app are brilliant. I bought all the recommended products and they work amazingly. The app helped me fix my skin issues in just a few weeks, which took me years to figure out on my own. I think it would be great if there was an option to pay a one-time fee for the initial personalized results, with a subscription available for ongoing use.
Reply from LoviDec 26, 2025
Thank you so much for your warm feedback! We're incredibly happy to know that the app works well for you! ❤️ And we promise to do our best to make it even better! It looks like, for many users, a one-time purchase option seems reasonable, so we'll investigate if that could be a feasible option for us as well. Thank you for that suggestion! Alexey ☺️
