Bad
Based on 118 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lucidchart is your solution for visual communication and cross-platform collaboration. Create professional flowcharts, process maps, UML models, org charts, and ER diagrams using our templates or import feature. Works on Mac, PC, and Linux and integrat...
Lucidchart (lucidchart.com) has 118 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
118 approved reviews, newest moderated first
Raphael C.
The tool is quite basic, there are other players that have better tools available. Customer service is horrendous and if you do the same mistake that I did by taking the year plan you will get empty-handed when trying to get a refund. Worst SaaS platform and service I worked with. Stay away.
Hannah
The product itself is great however, be careful that you don't pay for the full version (I don't know how it happened to me, but when I asked for a refund they granted it promptly) and make sure you remember to cancel it if you buy for 1 month or else they will keep charging you.
R van t Hof - C.
Stay away if you respect your privacy! It's a nice product but when setting up a team LucidChart employees start direct contacting your team members based on their registered information. Even they start contacting the team members using LinkedIn. Such a same!
Johnny B D.
NOT HAPPY THAT I HAVE TO JUMP SO MANY HURDLES TO DOWNGRADE AND THEY REALLY PRESSURE YOU TO UPGRADE ONCE THEY HAVE ALL THE DATA SWITCHING TO VISIO.
Matthew C.
I stopped using my account back in early 2020, I just recently saw a charge of $95.40 on my card. They said that they can't do anything about it. From what I'm learning, they automatically renew your account without your permission. I'm looking more into a class action lawsuit against Lucid Chart. There's a community of customers who were wrong just like me. DON"T USE THIS COMPANY!!!!!!!!!!
OzzyR
I didn't like that they are using dark patterns. I tried to register, register my Paypal account. They used dark patterns twice in the first minute of usage. Smells like scams...
Drew
Signed up for Lucidspark & Lucidchart trial. Changed details to carry on with Lucidspark with a monthly payment & stopped trial for Lucidchart. I noticed an unexplained charge on my account (quite a few weeks after I started being charged). Looks like Lucid have reactivated the Lucidchart trial & moved straight to a full annual payment in addition to monthly Lucidspark fee?!? This was not requested or authorised - so I recommend you check bank statements. I logged a ticket with Lucid & even though I received an email, support within my account shows: 'You currently have no open tickets. To open a new ticket, visit support'. So, no idea if they have a support ticket raised or not - request bank chargeback. Update: they have additionally added a monthly charge for Lucidchart - billing systems are a mess & now double charging for same service.
Fred S.
Lucidchart promise 1GByte storage for the entry plan, but if you have been a paying customer for many years, with entry plan, they limit you to 100MByte. W-T-F! Inside the portal they nag you about selling a really expensive plan, and every time you try to save it is no longer usable. It is completely confusing to find or control what takes up storage, they just throw in random numbers and Megabytes here and there. The items you have on your files take up space multiple times, even if the objects are the same and link to images on Lucid charts storage server already. If you delete stuff, you will have to wait 7 days for the bin to empty! Pathetic, who has seen anything like that? Not allowing you to empty the storage bin? Lucidchart used to be very good, but now it is so slow and useless. Storage consumption bar is at 50%, still they say storage is used up every time I try to save anything. It is a scandal to be a user here. All work here may be wasted in the end. It is a total scam, stay away! Use draw.io or any other honest service instead, you are hereby warned. I am completely honest and want to warn all of you about this, I pay alot for the service, still it is useless.. very disappointed.. thank you.
