Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
654 approved reviews, newest moderated first
Alyssa N.
Emilia was incredibly helpful in resolving my issues.
Reply from Lucky OrangeOct 29, 2024
Thank you for your kind words! We strive to provide all our customers with a great product and excellent support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Emilia from Lucky Orange
Candace M.
Lucky Orange has been a game-changer for our small marketing team. The heatmaps and video recordings have revealed trends and user behaviors we wouldn’t have noticed otherwise, helping us make meaningful optimizations to improve the overall user experience. With limited resources, these insights are invaluable and allow us to make data-driven decisions that positively impact our website's performance. Lucky Orange is incredibly easy to use and has quickly become an essential tool for our team. Highly recommended!
Reply from Lucky OrangeOct 29, 2024
We appreciate the time you took to leave us a review, Candace! We're thrilled that Lucky Orange is the perfect tool for your team's digital marketing toolbox. When you can see what people are doing in real time, you can develop optimization strategies that make an impact on your user experience, conversion rate, and business growth. Thank you for both the review and the recommendation, and please don't hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Martin B.
Very quick response time, friendly & proactive help. My problem was solved in minutes!
Reply from Lucky OrangeOct 25, 2024
We're happy to help, Martin! I'm glad we were able to connect and assist you in tracking and evaluating your visitor behavior. Thank you for your review, and please don't hesitate to let us know if you need anything in the meantime! Cheers - Emilia from Lucky Orange
Soltex
Lucky Orange is a great tool to see were our website traffic is coming from and our website performance as its our main source of enquiry. The daily and weekly reports provide me with a quick snapshot of how we are tracking.
Reply from Lucky OrangeOct 21, 2024
Being able to see firsthand how customers spend their time on your website can make a huge difference in both your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love, and happy tracking! Cheers - Bradley from Lucky Orange
Michael H.
The support and information help make the service great. The features and subscription model are very friendly to a range of business levels. This is friendly to small business but also enterprise. The data from the service is helping me improve my conversion rates by being able to see what users are doing.
Reply from Lucky OrangeOct 7, 2024
We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. We also appreciate your kind words about our pricing structure - we strive to bring all of our users subscriptions that scale as their business grows. Again, thank you for your review, and don’t hesitate to reach out if we can assist you in any way. Cheers - Jordan from Lucky Orange
Michael M.
Compared to products with similar features, Lucky Orange is much simpler to use. Well laid out with an intuitive interface that makes it easy to use. Insights with ease! That's what we wanted and that's what we got. Will definitely stick around and keep using this valuable tool.
Reply from Lucky OrangeOct 4, 2024
Thanks for your review, Michael! We designed Lucky Orange to be easy to use, regardless of your technical background and experience. We want visitor behavior to be accessible for anyone, and it sounds like we've accomplished our goal. Thanks again for your review, and our team is just one email away if you need anything! Cheers - Jordan from Lucky Orange
Fabio
Lucky orange is a valuable tool to seeing the progress of your website and the ux design. For anyone who is putting high advert spend in traffic to your website this tool is a game changer. By allowing you to see what the users are doing, what they are not doing, how far they are getting it allows you to constantly evolve your site in to channeling better conversions for your business The recording tools are a brilliant insight in to viewing the user experiences. The live chat is an amazing feature too and allows me to offer live chat to our customers to further enhance conversions. The lucky orange support is also fantastic and always on hand to assist with any issues i have. Valuable tool and i cant live without it now :)
Reply from Lucky OrangeOct 4, 2024
Wow! You've been able to dive right into your Lucky Orange insights! Thank you so much for your review and sharing the Lucky Orange love. Being able to understand your visitor and evaluate your paid advertising is invaluable, especially when you can see what they are doing live on your site and chat with them before they leave. Thanks again for leaving us a review, and we're here to support you if you need anything! Happy tracking! Cheers - Jordan from Lucky Orange
Jen
To Every app offered to the websites of (we who are still learning to navigate up and not around the success mountain) known as small and start up businesses, should follow Lucky oranges Offer of a 15 minute call! Jordan spent 15 minutes with me and explained what benefits his app offers my business. Honestly, in 1min of this call I found out that I wouldn’t be able to use the app in the way that I assumed But it’s a solution to things I didn’t even consider this app for! I found that there were 2 to 3 other benefits that would DEFINITELY HELP my Small business and lead me to erase the apps I’ve downloaded that I had no confirmation would solve those problems. But I know lucky orange has this in their app because of the call .I don’t have time as a business owner to assume the steps that I take.Time is very precious. We can make more money but not more time. If you have a small business with trickling visitors I think less thank 100 they have a free plan! I have apps on my site sitting because I never got a helpful 15 minute call so never actually felt confident in activating them on my website. This 15 minute call helped me to see the value in this app and probably will be the only app I’m using because it’s the only app that took the time to show me .As much as the other apps seemed helpful and may be helpful. I’ll never know because they do not offer this 15 minute call so hopefully with my new lucky orange experience not only will gain the solutions to what I was having a problem with. I will be signing up with Lucky Orange and feel confident in using their app for my small business. I’ll let you know how it goes. Thanks Jordan for the information you set “introduction to your customer “bar high for all apps who wont take the time to get to know their customer in real time.Thank You
Reply from Lucky OrangeOct 4, 2024
Jen, thank you so much for taking the time to leave us such a thorough review! Like you pointed out, our focus on onboarding separates us from the pack. We want to make sure you, like all users, get to know all of our features and answers to any questions you may have. When you get started on the right foot, you’re poised to find visitor behavior insights faster than ever! We love to keep raising the bar, and we’re thrilled that we were able to impress you with our technology and onboarding. Again, thank you for your review and please don’t hesitate to reach out if there’s anything we can do for you! Cheers - Jordan from Lucky Orange
