Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
654 approved reviews, newest moderated first
tc
I had a question as a new user. Justin replied quickly with a clear an concise answer. Great Customer Service!
Reply from Lucky OrangeSep 27, 2024
We're always here for our users! I loved being able to assist you. Our team is just one email away if you need anything else! Thanks for your review, and happy tracking! Cheers - Justin from Lucky Orange
Mira R.
Support was very fast and knowledgeable!
Reply from Lucky OrangeSep 27, 2024
Our team is always here to help, and we’re thrilled we were able to impress you with both our technology and support. Thanks for your review, and happy tracking! If you need anything, we're just an email away. Cheers - Emilia from Lucky Orange
MHB E.
They have a very effective customer service!
Reply from Lucky OrangeSep 27, 2024
Thanks for leaving us a review! We love to assist our users with any questions or concerns they may have, and we're happy that we were able to impress you! If you need anything, please don't hesitate to let us know! Cheers - Emilia from Lucky Orange
Michael
This software is helping us understand how our website looks through the eyes of others, which is what really matters. The usage patterns, the most popular areas, the features that aren't as intuitive as we had hoped - all uncovered. Impressively practical.
Reply from Lucky OrangeSep 27, 2024
Not all superheroes wear capes, but maybe we can add a cape to our next feature. 😉 Thanks for sharing the Lucky Orange love, Michael! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Adam
This is a great tool to track our customers throughout their journey on our website. It is highly valuable to get this insight and the interface is very simple and easy to use.
Reply from Lucky OrangeSep 23, 2024
Thank you for taking the time to leave us a review! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. We're thrilled that you found our UI simple and easy to use; we designed Lucky Orange to make it easier than ever to access the visitor behavior you need to improve your website. Thanks again for your review, and don’t hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange
Suvi R.
I like using Lucky Orange for its user-friendly dashboard. The daily reports also help me take action whenever needed.
Reply from Lucky OrangeSep 23, 2024
Thanks for leaving us a review, Suvi! We love that you've enjoyed Lucky Orange, especially our dashboard. Our daily reports are great at providing a daily summary to help you know when and where you need to investigate possible issues that hinder conversions. Thanks again for your review, and we're here if you need anything! Cheers - Jordan from Lucky Orange
Jack L.
Liking lucky orange so far, live customer support is very helpful. Justin was able to troubleshoot my question and provide answers immediately
Reply from Lucky OrangeSep 23, 2024
We love to hear that getting a front seat to your customers’ online interactions has been exactly what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both our support and technology. Thanks for your review, and happy tracking! Cheers - Justin from Lucky Orange
gengjia W.
This software is very powerful. It can help me analyze the source of store visitors and the various directions that customers click on the page. I can optimize and improve the store based on the customer's click trajectory. However, it is recommended to improve the network speed. Sometimes the response time to obtain customers is slow, but overall it is very suitable for Shopify store applications.
Reply from Lucky OrangeSep 20, 2024
We appreciate your review! Seeing what your customers experience in real time can give you the powerful insight you need to address their needs quickly while preventing any barriers to conversion. Let's talk about site speed for a moment. Lucky Orange is designed to have minimal impact on your site speed. Our tracking code loads asynchronously, meaning it doesn't load on your site until the essential elements have fully loaded and are fully functional. Compared to other conversion rate optimization tools, Lucky Orange continues to receive the highest marks in Yottaa's annual report, indicating that our software has little to no performance impact on website speed. I'd be more than happy to discuss this further with you when we connect. In the meantime, here’s the link to the report if you are interested in reading it: https://www.yottaa.com/thank-you-for-downloading-the-annual-ecommerce-technology-buyers-guide/. At your earliest convenience, please send an email to [email protected] referencing this review. We want to understand your concern about obtaining customers slowly and further investigate your experience. We look forward to hearing from you soon! Cheers - Justin from Lucky Orange
