Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Lucky Orange
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
The platform is intuitive and has helped us make informative decisions so far.
Reply from Lucky OrangeApr 11, 2024
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange
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ANTELOPE
Warm and kind Support
Warm and kind Support! They answered my questions perfectly!! Thank you so much!
Reply from Lucky OrangeApr 11, 2024
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
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Tim G.
We upgraded the the newest version
We upgraded the the newest version, many visits and transactions are no longer recorded, chat requires contact prodding to stay connected, and support has little to say. Magento 2 does not work here.
Reply from Lucky OrangeApr 10, 2024
We appreciate your feedback and understand your frustration. A bug, which has already been reported to the Google Chrome team, prevents Lucky Orange from creating dynamic recordings on older versions of a Magento site for visitors using chromium-based browsers. This bug prevents session recordings and live view for these visitors from being captured by our system. You can learn more about this bug here: https://help-preview.luckyorange.com/article/280-how-to-install-in-magento
In reviewing your account, I confirmed that the largest majority of your visitors use Chrome which would impact how we capture and render their sessions. I would be happy to discuss this further with you and help resolve your issues with chat. Simply reply to my last email to get the conversation started. I look forward to hearing from you soon.
Best Regards - Kelsey from Lucky Orange
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Art with E.
Super helpful and clear with…
Super helpful and clear with communication. Thank you:)
Reply from Lucky OrangeApr 9, 2024
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
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Sarah D.
This is THE APP you need to watch your users behavior live and on video
This is THE APP you need, for every shopify store, and it is must and why we are using it for all our clients, since few years, you can monitor all visitors and ther behaviors while browsing your store on mobile and web, you can see and report every action, all videos of the user browsing is recordered, amd saved and what we like to watch and analyze are the sessions of every user having 5 and more, so in this app you can sort your reports based on engagement for example how many time the users visit the store, and each session of the same user in a separate idea, so you can see the whole 360 behavior, one other thing is if you launch a new store this is the app that help you fox bugs while watching the user browsing on mobile or web, or filter by device like windows or IOS. It records every add to cart, every purchase and the value in $ for each session and each user. We love this app and it like you are watching what the user is browsing and even LIVE. One important note the the price is not cheap since we noticed it is little expensive that other apps but it is really worth the price, we wish the have more affordable prices since the impression and traffic go up the price of the app goes higher. We tried to find alternative cheaper ones but frankly saying we always go back to lucky orange cause all the features I mentioned but it is more friendly and faster and do no not any engagement or action that is recorded and very easy to use, it even gives a profile and random name for every user so you can save that name and the user browsing session under that profile. So every thing is great but we believe it should be more cheaper especially for starting websites till they reach more traffic but not 5000 visits, maybe at least 50k visits, and start making revenue.
Reply from Lucky OrangeApr 9, 2024
Thank you for taking the time to leave us a review, Sarah! We love when our users call us “THE APP you need.” We are so glad that Lucky Orange has been able to play such an integral part of your conversion strategy. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding our pricing, we appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. For example, we just released our new Discovery feature which helps you find the answers to your most pressing conversion questions, such as what people who are frustrated are doing on your website. This is just one of the many features we’ve released recently! Over the last year alone, we’ve released optimizable segments, multiple question surveys, an Optimizely integration and more! We’re always here if you want to chat more about pricing or get a tour of our newest features. I’m only an email away!
Cheers - Emilia from Lucky Orange
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Ben
Impressive!
I was impressed by the personalized onboarding call! Did not expect to get one as most platforms I'm using was more of a "figure-it-out-yourself" approach, but here at LuckyOrange I was offered to book an onboarding call where I got get my questions answered and learn how to make the most out of this platform. This is especially important because I'm relatively new to the online marketing space. Very thankful to Emilia for being patient with my questions!
Reply from Lucky OrangeApr 9, 2024
Those are words we love to hear! Helping our users get the most out of their Lucky Orange is a priority because the more you can see what people are doing on your website, the more you can make improvements that result in more sales and happier customers. Plus nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
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Raymond B.
Really helped me see why customers were…
Really helped me see why customers were abandoning carts. Super Helpful.
Reply from Lucky OrangeApr 9, 2024
Thank you for sharing your experience with Lucky Orange! We're delighted to hear that our platform helped you understand cart abandonment. Monitoring visitor behavior is key to optimizing conversions. If you have any questions, feel free to reach out. Happy tracking!
Cheers - Jordan from Lucky Orange
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Marie
Great
I think it's great that I can track the user behavior so precisely, and understand how someone searches in the store, reads and see what content is relevant
Reply from Lucky OrangeApr 8, 2024
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
