Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
654 approved reviews, newest moderated first
Mason K.
Easy to get up and running. Works well at identifying what users are really doing on your site.
Reply from Lucky OrangeMar 18, 2024
Thanks for the review Mason! We love to hear it! Using session recordings and heatmaps allows you to observe the common behaviors of your visitors, providing valuable insights into how your website is performing! Cheers - Emilia from Lucky Orange
Mkkk
A really great experience, the app working very well and the helpdesk is just perfect. Always here to help, nice work and keep it up !
Reply from Lucky OrangeMar 18, 2024
Thanks for the review! We love to hear that you are enjoying using the app and that the support you have recieved has been top tier! 😊 Cheers - Emilia from Lucky Orange
Alex L.
The app helped us become aware of rage clicks, indicating customer's frustration, which we otherwise may not have known about. Useful tool so far.
Reply from Lucky OrangeMar 18, 2024
Hi Alex! Thanks a lot for taking the time to leave us a review! We love that our tool is helping you make changes to minimize frsutrated customers on your site. Making it simple and easy for our customers is a top priority for us. Using our session recordings tool with our optimizable segments and events allows you to find out where customer frustrations are happening with a simple click of a button. Cheers - Kelsey from Lucky Orange
Mike
Useful tool with very engaged support. Lots of options and user friendly interface. Recommended
Reply from Lucky OrangeMar 18, 2024
Thank you so much for leaving us this wonderful review Mike! It's always fantastic to hear that you're find the interface super user friendly and easy to navigate. We love it even more to hear that our support team is going above and beyond! Cheers - Jordan from Lucky Orange
Patrick
Very handy and useful platform to review your customer's experience with your UI/UX
Reply from Lucky OrangeMar 18, 2024
Thanks for the review Patrick! It's fantastic to hear that Lucky Orange has been such a valuable tool for you and that you find the platform easy to navigate. Cheers - Emilia from Lucky Orange
Heather V.
I had LO installed last year but found it wonky at times and so I moved to Hot Jar. I havent been happy with HJ lately so after a year I looked at LO again and I love it. I had a demo with Jordan, am obsessed with surveys and the new dashboard.
Reply from Lucky OrangeMar 18, 2024
Thank you so much for taking the time to leave us a review Heather! We truly appreciate your feedback. As you were able to upon logging in, here at Lucky Orange we are constantly making updates and improvements to our app. We truly value customer input and are always looking for ways to add more value our app to guarantee the highest level of customer satisfaction. We are thrilled that you are enjoying it! Cheers - Jordan from Lucky Orange
Debby
Jordan was a big help in getting my Lucky Orange up and running again. He answered every email quickly, great customer service.
Reply from Lucky OrangeFeb 29, 2024
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your website's journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange
Derek
Intuitive and simple to use! Extremely powerful for our business.
Reply from Lucky OrangeFeb 29, 2024
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else! Cheers - Emilia from Lucky Orange
