Main FaucetReviews of mainfaucet.com

Everything we order from Main Faucet is good quality and is shipped complete.

I received my 2 towel bars that I ordered quickly and well packaged. no complaints at all

Quick delivery. Good price

My item arrived broken. They made it good by sending me replacement parts. The replacements were cracked and the paint was scuffed up. The item (sink) seemed to be way too short. It was like 30" or something. This thing is sitting in the garage and will soon be in the trash, because that's what it is: Trash. I was offered a $20 gift card for rating my shopping experience, but I really will never buy from this place again. Thanks but no thanks.

I purchased a ruvati 16g stainless sink and faucet set - originally retailed around 1K - for more than half off!!! 100 times the quality of what i would have purchased for the same cost at a big box store!!

I love the look of this sink. It makes the kitchen look modern, has plenty of room for pots and pans, and the customer service was outstanding.

Had a good experience here.

I can easily say that this was the worst experience I've ever had purchasing anything and would tell anyone and everyone to do their business elsewhere. The vanity we ordered seem like a good deal but we purchased our bathroom sink vanity at the end of December '12 - it's now the end of June '13 and we still haven't received the refund they promised us. When I called the company to get an ETA a couple of weeks post-order; they told us we'd get the sink at the end of January and the included mirror 3 months later. They never contacted us to let us know the mirror was backordered and only told us when I specifically asked. When we received the vanity it was destroyed; the doors were broken in, drawers didn't open, marble was chipped and whole boards were broken. The entire vanity had been packaged in a way that defies all common sense; on it's front so that all the weight was resting on the door handles and knobs. I contacted MainFaucet and agreed to accept a replacement vanity if they expediated the new vanity, reimburse us for for the contractor we had scheduled and pick up the broken vanity asap. They agreed. The broken vanity ended up sitting in the middle of our driveway for a good week before it was picked up and it was weeks before we received a replacement. When we didn't hear anything about the refund they had agreed to I called them. And left message after message. Whenever I did get a person they said that my message had gone to the wrong person and they would forward it to the correct person. I was told this at least three weeks in a row. Either their customer service reps are completly incompentant or they were lying to me the entire time. I tend to believe the latter as I don't believe that they have that may people working for them that are incapable of forwarding a message. When I asked to speak to a supervisor I was told they only worked on the weekend and they would call me that coming weekend. I heard nothing. It's now been 6 months and I have yet to hear from them nor have I received the refund they promised. We greatly regret ordering from MainFaucet and cannot encourage anyone strongly enough to STAY AWAY!