MakeWebBetterReviews of makewebbetter.com

New expensive upsell for HPOS compatibility. HPOS is a core part of Woocommerce, and I would say this plugin is no longer compatible with Woocommerce due to this. I’m curious if this upsell is even allowed per the WordPress terms of service. A new “nag banner” appeared on my dashboard about the HPOS fee that cannot be dismissed. Clicking the “x” to dismiss it takes you to the plugin page to purchase this upsell. It’s insulting. Many users voiced concern about this in the support forum for the plugin on wordpress.org, but the posts were scrubbed and the topic was closed. Because of this, I felt the need to warn others about the tactics being used in a review.

A core feature on the HubSpot plugin doesn't work on our website. This involved the Abandoned Cart details for customers continuing to sync even after an order was placed. We raised this issue with MakeWebBetter, and had to chase / repeat the issue constantly (better part of 2 months) - it's still continuing and we keep getting told "there is no issue" when there clearly is. The cycle is as follows: 1) Given them examples and details of the issue in multiple cases. 2) 3-5 days pass and we chase. 3) Response comes back saying "it's been tested and it's working fine". 4) I point out how it clearly is not, and have to repeat the issue to them. 5) the cycle repeats. This has been going on for months now and it is clear they have zero understanding of what the issue is and just want us to pay for an ineffectual customisation option that doesn't resolve the issue but instead puts money into their coffers. This entire process has taken far too much time and energy for literally no resolution. The highlight of this entire debacle of dealing with this was essentially being told in a stock email by one of their employees that we would need to start paying for customer service. I say stock because they didn't even bother to change the font on some of the text they had clearly just copied and pasted to the email. Considering there has been no resolution or any semblance of an explanation as to what the potential issue could be, it was almost awe-inspiring for them to tell us they were going to charge an absurd rate to essentially not fix anything and waste our time. By far, the most frustrating experience I have had with a stakeholder.

This is the worst company ever! We bought a plugin from them and we needed extra features. They said pay us an extra charge and we will develop it for you. This is when the stuff started going sideways. The could not do it for almost a month and when they finally developed it, the product was just not working propperly. We chose a better option for our needs and it took 2 days to do it. Now I am trying to get a refund from them and the will not do it. NEVER use this company, they are crooks!

Plugin not working at all. its been a month already still they haven't resolved the issues yet and giving the irrelevant reasons. Very horrible and our time wasted completely.

One of the worst service given plugin wont work, support is pathetic they won't respond to email just one of the horrible experiences i had ... I strongly suggest not buying anything from them.

A company make web better is may be good but the employees are not helping, I used their wallet free plugin but Mukul did not able to provide the solutions and closed my chats repeatedly. I don't suggest to use their plugin.

I purchased a plugin for my website, however is does not work with the Woocommerce product add-on feature, and they are wanting to charge me to customise the plugin to make it work on my site. The plugin is useless to me in it's current state as product add-ons are key to my site and this plugin overrides the functionality of the product add-on. I requested a refund in line with their 30 day money back gaurentee, but they refused as they claim the plugin is not supported, and want to charge me $700 to fix their problem.

Beware before purchasing from this company - refund scam. I imagine that if everything goes well, you'll be very pleased. But consider the possibility that you might need a refund, and it happens when technology doesn't work properly. If you ask for a refund, be prepared for a ride where your request is completely ignored by terrible costumer support. Are you sure you want to risk this? Try a different company with ethics, that's my advice to you. Here's what happened: I purchased the plugin PDF generator. After installing it and realizing it was not working, I contacted support. I was asked to share the admin login to my website so that he could look into it, which I did. He confirmed that the plugin was not working and asked me to reinstall it, which I did, but the problem persisted. I also deactivated all other plugins, but it still didn't work. I was asked to share my FTP details but I was not comfortable sharing access to my hosting which has sensitive data. Since I had to do this to continue to try to bring the plugin to work, and reasonably not willing to do so, I requested a refund. For this reason, and according to the refund policy, if the problem can not be solved, I am entitled to a refund. The support asked me to send an email to a different address asking for the refund, which I did, not implying in any way that I would not receive one. I sent the email clarifying the situation and had, from that moment on, my request constantly ignored, where I was pressured in every email to supply my login details again. It is unreasonable to either have to pay for something that isn’t working or to have to share sensitive information to have it working (supposedly). The customer support bullies you into giving out the details. Either you give it to them, or you give it to them. They don't issue refunds (checkout their very aggressive refund policy and see for yourself what to expect). Edit: As you can see from the reply below, it's very clear who is not willing to cooperate. As I mentioned before, your refund policy states that if you are unable to fix the problem, you issue the refund. You are unable to solve the problem. It does not matter why you are unable to fix the problem. You are unable to fix the problem because I am not giving you access to my website again, nor should I have to. I'm pretty sure your refund policy is illegal. On top of this, you tried to access my website again after I had already asked for a refund. You did this without my permission. Luckily, I had already disabled the login details. From the moment I ask for a refund, nor do I have to inform you that I changed the login details, nor are you allowed to continue to try to access my website without my permission. So, analyze the situation again properly. As your colleague Pooja Yadav clearly stated in her email from April 29th: " Hello Susana, Yesterday when you shared the details with our colleague at that time our technical team are not present,on morning when i came to check your issue at that time you reset the login detail,I am assuring you that please give us last chance to fix your issue and really want to help you. If you want the refund then we will give you refund. " Note where it says: if you want the refund then we will give the refund. Please honor what you say.