Mark P.
"Updated" Long lasting HPOS issue
-------------- UPDATE 07.01.2025: MWB has resolved the issue and the system is finally running smoothly with no errors. The suppor turned it around and made us a satisfied customer. Thank you! ------------- We had MWB develop a custom connection from woocommerce to HubSpot so that we can also map our subscription model in HubSpot. Initially, after a lot of back and forth, it was more or less stable. Now, with the introduction of HPOS, nothing works anymore. Despite the additionally required (paid version) of the MWB HPOS plugin. MWB has been working for 6 weeks to restore the sync and keeps putting us off with new delays. We have to synchronize several hundred subscriptions every day (now manually) because our system is based on the MWB plugin. The loss due to MWB's negligent behavior already amounts to several thousand euros, as customers cannot access their subscriptions directly and cancel them. The award as HubSpot Premium Partner is by no means justified as far as we can tell in our case and we hope for an improvement soon. We hope that MWB will prove us wrong.




