Average
Based on 230 reviews
Maple Prime3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Maple Prime (mapleprime.com) has 230 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
230 approved reviews, newest moderated first
David
Quick shipping, great customer service and authentic product, will be making more purchases!
Reply from Maple PrimeMar 23, 2026
Thank you for your kind words! We’re delighted to hear that you were happy with the shipping, customer service, and product authenticity. We truly appreciate your support and look forward to serving you again.
Janet M.
The online ordering was simply and fast. Item shipped quickly. Overall very satified with my purchase.
Reply from Maple PrimeMar 20, 2026
Thank you for your kind feedback! We’re thrilled to hear that your ordering experience was simple and fast, and that your item arrived quickly. We truly appreciate your support and are glad you’re satisfied with your purchase.
AKC
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once and she was amazing! Found fragrances to be very affordable, Authentic...and most of all, excellent smelling. Definitely a site to check out. I live in Canada and the deliveries were here in about a weeks time.
Reply from Maple PrimeMar 20, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to assist you promptly and professionally, and that you’re happy with the fragrances and delivery. Your support means a lot to us, and we look forward to serving you again in the future.
Theopolis C.
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed the discontinued 2021 version, but I received the 2025 version instead. If you are hunting for a specific older batch, just be aware the photos might not match the current inventory. That said, the service was great and I will definitely be purchasing from them again!"
Reply from Maple PrimeMar 18, 2026
Thank you very much for your thoughtful and detailed feedback. We are truly pleased to hear that you had a positive experience and that you are satisfied with the authenticity and delivery of your order. We sincerely appreciate you bringing the listing discrepancy to our attention. Your feedback is incredibly valuable, and we are actively working to ensure that our product images accurately reflect our current inventory to avoid any confusion. Thank you once again for your support and understanding. We genuinely look forward to the opportunity to serve you again in the future.
Shenear P.
Smooth buying experience from start to finish.
Reply from Maple PrimeMar 18, 2026
Thank you for your kind feedback! We’re delighted to hear that you had a smooth buying experience from start to finish. We truly appreciate your support and look forward to serving you again.
Craig K.
Their prices are among the highest for discounters so I would put them at the tail end of sites to order from. I found a Fragrance du Bois Fragrance for a very cheap price and they canceled my order due to a "pricing glitch". I realize no one is in business to lose money but they should honor their mistake. Keep your 10% discount code for your already overpriced discounted goods which still isn't a deal. They suck.
Reply from Maple PrimeMar 23, 2026
Hi, Thank you for your feedback—we’re sorry to hear about your experience. Unfortunately, your order was affected by a pricing error and had to be canceled. We understand how frustrating this can be, and we sincerely apologize for the inconvenience caused. The discount offered was intended as a gesture of goodwill, though we understand it may not have met your expectations. If there’s anything further we can assist you with, please feel free to reach out.
T.
Order 23161985 return! Worst experience of my life, they sent the wrong item, sent a return label and weren't there to receive the package. They claimed they would not refund me until they received the package and the package has been at the post office for about a week and they didn't go pick it up so they (USPS) will return the package back to me to have to request a new label to return it back to them again. If they were a good company they would have gone to their local post office to pick up the package when it wasn't redelivered the next day that is what everybody does. This was a listing error (they listed it as the Intense version and sent me the regular version) they admitted to and I used the return label they provided this is not good customer service this is terrible customer service because they admitted it was their fault to begin with and I have to track their package and tell them to go to the post office to get their item instead of them doing follow-up on their own mistake. I spent about an hour of my time chasing them to refund me and my time is valuable just like everybody else in the world.
Reply from Maple PrimeMar 9, 2026
We’re very sorry to hear about this experience and truly apologize for the frustration caused. This situation does not reflect the level of service we aim to provide, and we completely understand how disappointing it must have been—especially given that the issue originated from a listing error on our end. Please know that we are currently making internal corrections to prevent situations like this from happening again, including improvements to our listing accuracy and return handling processes. Our team has also reached out directly to offer a solution and compensation for the inconvenience caused. We truly value our customers’ time and appreciate the opportunity to make this right. Thank you for bringing this to our attention.
Karol-Anne G.
Amazing customer service ! Super quick response, got a problem with my order they solved it super rapidly
Reply from Maple PrimeMar 4, 2026
Thank you so much for your kind words! We’re truly glad we could resolve the issue quickly and provide a positive experience. We sincerely appreciate your support and look forward to serving you again.
