Excellent
Based on 644 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Massage Chair Store (massagechairstore.com) has 644 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
644 approved reviews, newest moderated first
Catherine C.
It worked great for about 6 months, and then it stopped working one day.
Reply from Massage Chair StoreFeb 6, 2025
We are sorry to hear that you experienced an issue with the product. We value your feedback and will use it to improve our products and services.
Anthony S.
Was very good, no problems at all
Reply from Massage Chair StoreFeb 6, 2025
We're so glad to hear you had a positive experience. We appreciate your feedback and will continue to strive for excellence.
Bishop ".
Just one word........ PERFECT... !!!!!!!!!!!!!!!!!!
Reply from Massage Chair StoreFeb 6, 2025
We're thrilled to hear you had a perfect experience! It's our goal to provide exceptional service, and your feedback means the world to us.
Joe C.
I have been researching massage chairs for almost three months after a visit to a massage chair store while on vacation. I have sat in and tested many different brands of chairs and finally got a chance to test the Infinity chairs at a Costco Road Show event after learning that Infinity also makes the Kyota line of chairs. I very much enjoyed the Infinity chairs so I went to this website and initiated a chat to learn what the differences between the Infinity and Kyota lines were. Both Richard (chat) and Ryan (call) were extremely helpful and I ended up chatting with Ryan on the phone for almost half an hour. At no point was I pressured to buy and he answered all of my questions with a level of honesty that I've honestly never experienced at any of the massage chair places I've visited. I ended our call to chat with my wife about what I had learned, but even when I was ending our call, there was no pressure to purchase. After speaking with my wife and confirming our massage requirements, I called back, chatted with Ryan for another ten minutes and purchased the Kyota Nokori M980. I can't say for certain yet how the chair will be, as it will be delivered in 3 weeks, but my experience with MassageChairStore.com was absolutely superb and I will recommend this place to everyone I speak to about massage chairs.
Reply from Massage Chair StoreFeb 6, 2025
We are thrilled to hear about your positive experience with our team. We appreciate you taking the time to share your journey in finding the perfect massage chair. We are committed to providing our customers with the information and support they need to make informed decisions, and we are glad that Richard and Ryan were able to assist you. We look forward to hearing about your experience with the Kyota Nokori M980 once it arrives.
Andy W.
Everyone was very helpful from start to finish. I wasn’t sure what to expect because many companies say they care about their customers and the service they get, but you guys definitely mean what you say.
Reply from Massage Chair StoreFeb 6, 2025
We appreciate your kind words and are thrilled to hear that you had a positive experience. It's wonderful to know that our team was able to provide you with the support you needed. We strive to deliver exceptional customer service and are delighted that our efforts were recognized.
Edward G.
Sale person was helpful and interested in getting what we wanted.
Reply from Massage Chair StoreFeb 6, 2025
We're so glad to hear that you had a positive experience with our sales team. We strive to provide our customers with the best possible service and it's great to know that we were able to meet your needs.
M.T.
It took 6 weeks to arrive.
Reply from Massage Chair StoreAug 21, 2024
M.T. I am sorry to hear of this. This does not generally happen and is outside the standard delivery time. Please feel free to call and we can discuss. However, I certainly hope that the chair meets your needs.
David H.
Purchasing a massage chair turned out to be much more difficult than I planned. So many brands, models and features to choose from. Ryan, my Sales Representative, was extremely helpful and provided me with valuable information to make an educated purchase. Thank you! So looking forward to my chair!
Reply from Massage Chair StoreAug 20, 2024
Thank you David. Ryan is indeed an amazing Sales person. He certainly goes the extra mile. Thank you for your kind review.
