MDLIVEReviews of mdlive.com

A huge waste of time and money. I scheduled an appointment to request a medication adjustment for a commonly perscribed Rx that was causing side effects. The doctor looked up the medication on the fly and told me "none of those are side effects". He then suggested that I have two different conditions and that it couldn't be the medication. Literally all of these symptoms come up in a quick Google search. He then told me to STAY on the medication because a lower dose doesn't exist. Absolutely incompetent.

Awful! Was on the phone with them for 2 hours to make telemed appointment for our daughter. We told them our daughter’s symptoms and they said we had to make her an account. After an hour of her asking the same questions, we asked to speak to supervisor without success and then they said she needed to go to a live doctor. So at 2 hours we asked to leave a customer review. They hung up on us. Worst customer service and health provider. My husband works in health care and he even spoke to them.

Absolute joke. No matter what crackpot treatment they decide on they charge you. They prescribed me 30 days of hair loss medication with no refills (everyone else prescribes 270 days). When I called they told me it was an “urgent care” visit and they couldn’t prescribe more…urgent care

The claims process is completely broken as is their website. I couldn’t update my insurance info on the website so I called to straighten it out before scheduling an appointment. After the appointment, I got an email saying I needed to get my insurance company to contact them to confirm coverage. I did and my insurance company tried to confirm it with them but they said they couldn’t talk to my *insurance company* about *insurance coverage* I have due to a missing middle initial violating security. Seriously. So I updated my info with them again and they billed me the wrong amount. I gave them my coverage info both with and without the leading letters to the ID number since some companies can’t read those, and uploaded a photo of my card to be safe. I told them about the insurance info over the phone. No matter what, the pre-verification system failed and said I didn’t have valid insurance. I called again and they said I had to call my insurance company directly and then stay on the line while they talked to each other for security reasons. I thought it was weird and turns out my insurance company agreed but did it anyway. Long story short, they never even tried to file a claim with any of the information I provided and just billed me regardless. It took three phone calls to get them just to file a simple insurance claim. Ridiculous. Oh, and like everyone else, the video link didn’t work. I had to quickly confirm I was ok with making the appointment a phone call after one minute of trying to join otherwise the provider was about to cancel — just barely got it done in time.

Rude phone operator yelling at me tells me oh your account is suspended and if you want an appointment it will be 89 bucks. Had such an attitude. Thankfully i found someone else that’s more respectful and friendly than md live Will not email you all at Md live. You all have my email from the previous time I had an active profile before the individual didn’t want to work with Me . Will not be giving my support no more. It’s a shame. Mrs Wilson was a very nice therapist. But now I’m going to be somewhere else to where people are more friendly and they do not yell or have an attitude like md live did with me. Strange how all of a sudden the responses and replies from Md live are the 800 number and I get the email address. You all can retrieve my information from the previous time I was active on Md live. I will no longer support you guys for the bad attitude the phone worker gave me.

Go to a real doctor or be ripped off $. They say they will not charge you unless you get a treatment plan. The "treatment plan" is the same information you can get from a Google search or nurse advise line free, (otc eye drps and wash your hands) for something as simple and straight forward as pink eye. So im still with my eye all gooey and in pain and without a rx but they took my money anyway. I hope Cigna drops them. Customer service is a real joke, I hope this business fails and all these employees get laid off.

The worst!! The absolute biggest scam in healthcare. Whatever you do DO NOT WASTE YOUR TIME AND MONEY. They’re a scam, incompetent and ful of shit. Spent a week trying to get a referral sent to my doctor only to be told (after 7 phone calls and speaking to 4 supervisors) that it takes 30 days to be sent. Trash company with trash employees. Should all be fired and the company should be shut down

Awful- used this quickly as my provider is out of town. The provider they set me up with was incredibly rude, said she wouldn’t treat my cold over the phone, would not let me get a word in edge wise, and scolded me on a chronic condition and its management that I’ve had my whole life. Call was less than two minutes before they hung up on me First time using MDLive, will never use again