MDLIVEReviews of mdlive.com

Reviewing just so others don’t fall for this virtual doctor crap. You put your symptoms in, answer a million questions. If you are looking for real help, go to a real doctor. These doctors say just enough to charge you (no matter how bad it is or how long you’ve been suffering). Then you end up the next day (or so) at Urgent Care or Primary Care, paying again, for them to really diagnose you with an infection. Don’t be lazy. Get up a take yourself to a real doctor.

The technology always breaks. The doctors rush to conclusions and try to push you off on to other more expensive providers. I am convinced in my opinion this system is set up to be cheap and make it look like your insurer is providing great, comprehensive, online, on-demand care, but to intentionally fail to perform against other online care providers not under insurance.

Due to poor record keeping and unreliable physicians I will no longer use this service. This does not seem to be a very well run company. I have had to spend hundreds of $'s multiple times in order to simply get a refill for my prescription. Due to a constant change in physicians and no real record keeping on their end. Not only is it economically unreasonable to continue using this service but also a risk to my PHI to continue to use this service. If you are reading this, I strongly urge you to go elsewhere. I have not had a good experience with customer service. I have listed numerous times how this issue could be resolved in a mutually beneficial way; however they refused to put in any effort to help with my physical and mental health needs which is a huge slap in the face as not only a customer but a patient.

I scheduled an urgent MDLIVE video visit with Dr. Aquilla Bashir Moosani, MD for my 4-year-old son, who was having persistent barky coughing despite asthma treatment and supportive care at home. I paid $40 expecting a professional pediatric evaluation. What I received was neither safe nor appropriate. Dr. Moosani never asked to visually assess my child — not once did she ask to see him breathe, hear his cough, or even verify his color or distress level. This was a video visit for a respiratory complaint in a preschool-aged child, and no visual exam was done. Instead, she spent barely two minutes on the call and suggested I “double up on his Breyna inhaler.” As any parent of an asthmatic or croup-prone child knows, Breyna (Symbicort) already contains a steroid and long-acting bronchodilator. Doubling the dose without assessment can irritate the throat and cause side effects — especially in a 4-year-old. When I questioned this, she offered no explanation, and the visit abruptly ended. This was not a safe or thorough evaluation. No questions about prior medications, no review of his recent steroid course, and no acknowledgment of my detailed care notes that were uploaded before the visit. As a mother who has worked closely with multiple pediatricians, neurologists, and specialists for my son, I was shocked by the lack of attention, empathy, and professional diligence. I would strongly caution parents against relying on this provider for pediatric respiratory issues. MDLIVE should ensure that their pediatric doctors perform actual assessments before giving dosing advice — especially when it involves inhaled steroids. I am requesting a full refund and a review of this encounter for quality and safety compliance. Parents — always trust your instincts. If a provider won’t look at your child, they haven’t truly evaluated them.

First, let me start by saying their policy for rescheduling or cancelling your appointment has to be done prior to 24 hours before your scheduled appointment time or you are charged $50. You will also be charged if you "miss" an appointment even if it's a technical issue on the their end. I had a therapy appointment scheduled for this morning. I logged into the portal ten minutes before my appointment time. At five minutes till there will be a blue "join the call" button. This appeared and then I wasn't able to click to join. I refreshed the page, exited the browser, tried again, even tried from my phone, and nothing worked. I called the contact number because by this time it was into my appointment time and I couldn't access it. I didn't want to be charged for something that was clearly a technical issue on their end. I was told that since I had opened a ticket for the issue I would not be charged. THIRTY minutes after my appointment time was supposed to start I got an email from by bank about the charge being attempted. I immediately called them back and they "couldn't see where the charge had been attempted on their end". They also don't have a way to contact the provider to let them know what was going on and that this wasn't just me not showing up to an appointment. Customer service wasn't any help. They told me they would open another ticket, make it a priority, but that they really couldn't tell me if I was going to continue to be charged or not. I just feel like if the issue on their end I shouldn't be charged. Also, I didn't just not show up or cancel my appointment, I was unable to login through their website because of an issue on their end. How is that my fault? I also have a screenshots and videos of the issue so that could see what was actually happening. My last call ended with the rep telling me she would send me an email so I could send the the documentation to see if it would be acceptable proof of the incident. It's been 3 hours since that call and I still haven't received an email. I get that technical issues happen. I'm not upset at that. I am upset that they don't care that it was their error and are making me pay for something I had zero control over. It's bad enough that if someone had a true emergency and had to reschedule or cancel within 24 hours of their appointment that they would be charged as well, but when the issue is on their side and they are punishing the patient for that - that's wrong. I have had other issues with them, trying to schedule with providers and the providers cancel the appointments, or send a request to a provider for availability and no one responds.I even had a provider be rude and tell me "I was wasting her time" because I didn't know where I needed to start with therapy, just that I wanted to start it. So this is actually just the final straw for me, and I will no longer use them. It's provided through BCBS and yes, it's an easy way to make therapy appointments but I'll find somewhere else to go. If this is the way they treat their patients then I want nothing to do with them, and they will not be getting my business. 10/10 do not recommend.

MD Live is a scam!!!! They take your money and the doctors are uncaring and unhelpful! I’ve given them multiple chances and every time I’m told “go to urgent care”. They only want your money and then to end the “visit” as quickly as possible! Fraudulent practices and will never use them again!

They messaged me "Due to platform limitations, our providers are unable to complete or sign external forms." I needed a physician results form filled out so that my labs can be sent over to my employer to receive credit/rewards. My husband had no problem getting his pcp to do it but because i unfortunately went with MD Live to do my pcp appointment and labs, now I'm screwed and will have to do a new lab appointment (and pay for it) to get the $300 from my husband's employer. Such BS they wouldn't fill out this simple form! I thought they would be convenient but I guess NOT. Terrible policy and I wish I knew this ahead of time. Will never recommend.

Dr Michele Springer completely disregarded my opinion on my own body. She said “this reoccurring issue is not normal and is rare. You need to find the cause.” I then explained that I believe my birth control was the cause. She ignored me & said “anyway you should find the cause.” I asked if she heard what I said, to which she responded “that would be very unusual and rare.” Sis literally contradicted herself. I was so appalled that a woman was ignoring a woman’s concerns. I was right about my birth control! Thanks for doubting me Michelle!