MDLIVEReviews of mdlive.com

I wish I had read these reviews before using this service and wasting my money. They offered me no help! The doctor spent 3 minutes with me on the phone and told me to go somewhere and be seen in person. However, after calling upon another service, they were able to help me. This place is a rip-off! They deserve 0 stars. I will never use this service again!!!

Had my appointment with a doc on MDLive, as recommended by BCBS of Texas, and the process was very quick for taking my money and putting me online with a doc. The doc, a Promita Roychoudhury, also very quickly ended our call when it was taking me too long upload photos of my script bottle. I had other questions and another medical concern to discuss with her, but she was long gone... Then... she approved a 30 day refill once I submitted the photos a few minutes later. So I guess I'm supposed to call back for another 50 bucks next month, on a $3 script, and I never got to ask her my other questions. Just go to urgent care, or any other random doc online.

Incredibly bad experience, these people are AWFUL. After one their doctors assured me he would call in my migraine prescription, I drove across town to pick it up at CVS, and surprise, CVS hadn’t received it. After getting the runaround from MD Live’s Indian customer service representatives in two tortuously long phone calls, I was finally told that MD Live doesn’t prescribe sumatriptan. This was FOUR HOURS after my “urgent care” telehealth appointment. Apparently their own damn doctors don’t even know what they’re allowed to prescribe. These people are utterly incompetent and they absolutely do not give a crap about your health or about providing even minimally acceptable service. When I think about how much I’m paying BCBS for this worthless service, my blood boils.

I took the time to write a clear but concise description of my condition. It was obvious the provider did not read it, as he recommended something I had already tried and that had failed, as well something I had explained I am allergic to. Not worth 5 cents, let alone the $55 they charge. It’s a low-level scam that is being legitimized because Cigna promotes it. This company preys on people’s suffering in a time of widespread medical deserts in the U.S. It’s cruel.

After tracking my blood pressure for awhile and saw how high it was getting (175/103) I decided to book an appt with my PCP but she is booked for several weeks so I thought I should try to get a temporary prescription until I could see my doc. Since my daughter recently got a BP script from Teladoc I knew it was possible to get that kind of script from a telehealth visit. So, when I saw that MDLive is in my insurance network I thought I could get a temporary script from them until I see my doc. I filled out the pre-visit form in which I detailed my BP issue so the doctor would be apprised beforehand but when he called he asked me what I needed help with, so I recounted everything I had already written. He proceeded to tell me that it was "outside his scope" to write me even a temporary script "because he isn't my PC doc"...WTH?? Does anyone have a primary care doctor at MDLive? Why do they even exist if that's the case? He told me the usual BP advice that I need to cut down on salt, caffeine, etc...as if that was any sort of real help that someone would be willing to pay for. He then went on to say that if my BP got any higher that I should go to urgent care!! Afterward, I called Teladoc and two other telehealth services to ask if prescribing BP meds is within their scope of things they prescribe and the answer was "yes" all 3 times! I have called customer service twice now. The first CS agent confirmed that the doctors ARE allowed to call in scripts for BP meds since they are not narcotics or restricted. Both times I have called customer service I have been told that my case is being "escalated" to a supervisor and someone would call me back soon...but so far NO CALLS! So, just know going in, since they aren't your primary care doctor, there's a good chance that they will take your money and DO ABSOLUTELY NOTHING ELSE! 9-8-2025: So I upgraded from a 1-star to a 3-star because a supervisor finally called me back and she was super professional and nice, gave me a refund and explained that the reason the doctor couldn't give me a prescription was because the virtual appt option I chose was for an "urgent care" appt and only a virtual call to a primary care doctor could have resulted in a script. That makes absolutely no sense to me and when I was scheduling the virtual visit it didn't ask which kind of appt I wanted. Also, I explained to her that another problem I have with this situation and her explanation is that I had to detail what my issue was IN ORDER TO SET UP THE APPT so, as I told her, he would have read and already known what I needed help with and shouldn't have chosen to make the call if he'd known that he wasn't going to be able to do anything to help me. They need to have it built into their system to reject appt's if the pre-appt information deems the appt incompatible with their protocols of what they won't treat.

This is just a joke to get money. The doctors tell you to rest and take ibuprofen even though your fever is there and your sinuses are so bad that your face hurts. The only good thing is the appointment call comes quickly. This is supposed to be helpful when you cannot go to an office but they just play you off saying take ibuprofen. That seems to be the go to medication because they repeat that over and over. Never been helped by this.

I would leave a zero star review if I could. The doctor talked to me for about three minutes, maybe, and told me that I should go to an urgent care or emergency room to be seen. This so called benefit is a scam and a ripoff!! Save your money and skip these phonies. Go to a real medical establishment!!

Scam. Once you create an account with them there's no way to delete or deactivate it. People, read the reviews. Such a low ratings are not a joke.