Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Maria B.
Dr was extremely patient & knowledgeable
Reply from MDLIVEDec 7, 2020
Thanks for the positive feedback, Maria! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
anonymous - northern W.
Excellent physician and service. Took time to listen and explain. Better than most in person doc appointments I have had. Video and sound quality was ok.
Reply from MDLIVEDec 7, 2020
Thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Rebecca L.
My son 9 year old son came to me on a Sunday and said mom I have a bump on my gums. I looked and it looked like he had abscess tooth. i knew his dentist was closed on the weekends so I used MD Live to at least get him started on antibiotics till I could call the dentist on Monday. The call went great, it took 10 minutes and the doctor was so nice and he was going to send a prescription to my pharmacy. I waited about 30 min and called the pharmacy and they had not received the prescription so I waited about an hour and a half and called the pharmacy again and they still had not received the prescription. I then called MD Live customer service where after being placed on hold several times I was told the on call nurse would call me back, they never called me back. I called the pharmacy the following day (Monday) and they still did not receive the prescription. I called customer service back again and the lady told me that she did not show that I even called the night before and that my call must not have been escalated for the nurse to call me. In the beginning I was so happy that I was not going to have to take my son to Urgent Care, it was so smooth and then I can not get the prescription so what was the pont in calling at all. Not a happy customer!!!!
Reply from MDLIVEDec 7, 2020
Hi Rebecca, we're very sorry to hear that you did not receive your prescription from your MDLIVE consultation. If you would like to give us more details so that we may help fix this issue, please give us a call at (800) 400-6354.
Chantale C.
First, I will start with the positives and I must say I was satisfied with how quick I received a phone call back from a physician. On a less positive note, he was very quick and prompt and I'm not sure he took the time to fully understand my issues. He ended up prescribing a medication which I'm not sure was very well suited for me. I ended up going to my primary care doctor and she took me off the medicine immediately and confirmed what I was thinking.
Reply from MDLIVEDec 7, 2020
Hi Chantale, we're sorry to hear that you did not have a thorough consultation with your MDLIVE physician. If you would like to leave additional feedback so that we may help provide you with a better experience in the future, please give us a call at (800) 400-6354.
Big J.
Easy to use, fast and convenient.
Reply from MDLIVEDec 7, 2020
Thanks for the positive feedback, Jamie! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Sunny E.
I was very pleased with my Doctor and the fact that he actually listened to what I was actually saying
Reply from MDLIVEDec 7, 2020
Thanks for the positive feedback, Sunny! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Yulia F.
Very Fast, very useful and informative
Reply from MDLIVEDec 7, 2020
Thanks for the positive feedback, Yulia! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
CYNTHIA
Thought I'd be giving a 5-star review after having my first MDLIVE appointment. The account and appointment set-up was easy. I was kept up to date on my place in queue. I got a call about when I was told I'd get one and it appeared my needs were going to be met. All well until I went to pick up the prescription only to find out the doctor prescribed something far more expensive than needed, the two pharmacy networks I use didn't carry it, and it wasn't covered by my insurance. Why would the doctor prescribe such a "fix"? Ridiculous!
Reply from MDLIVENov 25, 2020
Hi Cynthia, we're sorry to hear that the medication you were prescribed was inaccessible to you. If you would like to leave additional feedback so that we can help make your experience better for next time, please give us a call at (800) 400-6354.
