Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Anastacio O.
on this critical time we having and doctors are extremely busy my visit with MDLIVE was very satisfying very professional I will recommend it to my friends thank you MDLIVE.
Reply from MDLIVEApr 6, 2020
Hi Anastacio, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Christina M.
I'd give a 0 if I could. The three times I've used them they seem to mess up the Rx sent to the pharmacy. A missing signature, a missing dosage, this time they failed to put the name of the medication on there. Worthless.
Reply from MDLIVEApr 6, 2020
Hi Christina, we're sorry to hear that you have experienced issues with your prescriptions. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.
DIANE S.
Nice not having to sit in urgent care and faster
Reply from MDLIVEApr 6, 2020
Hi Diane, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Z. M.
The Dr was very thorough with her questions and very personable. She prescribed the appropriate medicine and even offered advice on things I could do at home. It was a very refreshing experience.
Reply from MDLIVEApr 6, 2020
Hi there, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
MARK T.
Great doctors who are knowledgeable and kind. So much faster and better than going to urgent care or the emergency room for common sickness. Just no trouble at all.
Reply from MDLIVEApr 6, 2020
Hi Mark, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Brenda D.
Terrible experience. I got on the call 10 minutes early. Fifteen minutes after appointment should have started and I am still in the waiting room I get from them that says please hold and I get disconnected. I then go back to the app and I am no longer in the waiting room and my appointment is not even showing. Instructions in this process would be helpful. I would NOT recommend. They need to work on their process it is a disaster
Reply from MDLIVEApr 6, 2020
Hi Brenda, we're sorry to hear that you were negatively affected by technical issues when trying to connect to your appointment. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.
Heather R.
They are obviously unable to provide care in a timely manner. There is no excuse for giving a time frame of one hour for a call back and not receiving that call for 12 hours.
Reply from MDLIVEApr 6, 2020
Hi Heather, due to the current COVID-19 pandemic, we're currently experiencing longer wait times than usual due to an influx of calls and appointments. We're sorry that you were negatively affected by these wait times and experienced technical issues. If you would like to provide us with more information on how we can make your experience better for next time, please contact our customer service number at (800) 400-6354.
peggy B.
First time user. Went well, just took longer to get a return call. But I understand because of the virus everything is overwhelmed. Thank you, will use again for sure. Much nicer than waiting at a clinic for hours!!
Reply from MDLIVEApr 6, 2020
Hi Peggy, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
