Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Jody N.
Although I had to wait 6 hours for a callback, the doctor was kind, informative, and helpful.
Reply from MDLIVEMar 27, 2020
Hi Jody, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Samuel B.
The consult was easy and we were expecting an Rx as a result.... it wasnt till the next day that we learned the Rx didn't made it to our pharmacy. Apparently there is NO option online or easy way to have corrected other than to contact MDLive rep. Once we were able to notify someone of the issue, it was quickly resolved. Thanks MDLive [but put an express lane in for errors/issues such as this!].
Reply from MDLIVEMar 27, 2020
Hi Samuel, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future. If you would like to provide us with extra feedback on your consultation so that we can make your experience better for next time, please contact our customer service number at (800) 400-6354.
OWEN Z.
Considering how crazy things are they got back to me in a timely manner and were helpful
Reply from MDLIVEMar 27, 2020
Hi Owen, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Kristin P.
I set up an appointment and the first available was 24 hours later. I started the video appointment and the MD never showed up. I had to schedule ANOTHER appointment and of course, the next available appointment was another 24 hours later! This is ridiculous. I know this is supposed to be convenient, affordable and drive people away from using the ER but this is bad business.
Reply from MDLIVEMar 27, 2020
Hi Kristin, we're sorry to hear that you had issues with wait times as well as your provider not showing up. Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the increase in appointments and calls. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more feedback on your provider and consultation experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.
Sarah
When I first logged into the app I had Tyne choice of making an appointment or waiting for the next available doctor which would have been a long wait. I took the first appt which was two days later. I waiting for my appointment only to receive a message that he appt was being canceled and I could choose to get in line to wait for another doctor or at some point I would be called to reschedule. I decided to call customer service to see how quickly they could get me in with someone b/c at this point I really wanted to speak with a doctor. Still on hold... If I could do it over again I would go to a doctors office and avoid all this crap. I understand they are busy but this is awful customer service!
Reply from MDLIVEMar 27, 2020
Hi Sarah, we're sorry you have been negatively affected by long wait times for your consultation and customer service call. Due to the current COVID-19 pandemic, we are experiencing much longer wait times than usual due to the increase in appointments and calls, and we ask that our customers remain patient as we try to assist each one of you at this time.
Customer
You guys are doing a good job. Keep up the good job. I Thank God for your service.
Reply from MDLIVEMar 27, 2020
Hi there, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Dave G.
Excellent that’s all I can say they did an excellent job
Reply from MDLIVEMar 27, 2020
Hi Dave, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
ROBERT E.
Very helpful and friendly
Reply from MDLIVEMar 26, 2020
Hi Robert, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
