Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Sandra
Loved how easy it was to get medical assistance from home.
Reply from MDLIVEFeb 11, 2020
Hi Sandra, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Ashton
It was cheaper than going to the doctor and easy to use.
Reply from MDLIVEFeb 11, 2020
Hi Ashton, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
William G.
Very disappointing. Rude doctors. Billing screws up everything. Charged us fees that should have been billed to our insurance, and after bringing it up to MDLive on many occasions during my very busy schedule, they do nothing but try and placate you with BS just to have you call some more and scream at them because they don't fix it!!!. Service stinks. Billing stinks. Avoid this trap.
Reply from MDLIVEFeb 11, 2020
Hi William, we're sorry you encountered billing issues when using our services. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your billing or service issues so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.
OR
if you are a pilot DO NOT USE this service. I came down with the flu. I was prescribed Tamiflu which is a 5 day treatment. The FAA states one has to wait 24 hrs after completing the tamiflu treatment to fly again. I asked for a Dr's note and they would only do it for 3 days. This service was more expensive than an Urgent Care and the Dr's note did not even mention the medication I was prescribed so my boss would know all the details of what is happening. NEVER AGAIN. BE AWARE!!!!!!
Reply from MDLIVEFeb 11, 2020
Hi there, we're sorry you had a poor experience with our services. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.
Gary E.
So easy to use. It saved me from the ER. The amount of time I would have spent in the ER to be seen was spent at home relaxing.
Reply from MDLIVEFeb 11, 2020
Hi Gary, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Robert P.
THIS IS A GREAT SERVICE .
Reply from MDLIVEFeb 11, 2020
Hi Robert, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Nancy F.
Response was quick. Saved me having to go to urgent care or ER. Very happy with the results.
Reply from MDLIVEFeb 11, 2020
Hi Nancy, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Kelly
Difficulty setting up an account. Tried multiple times. Called 3 different times to get it to work. The doctor did not give me an antibiotic and diagnosed me with a cold and sinus infection when my symptoms included coughing up green phlegm. Could not log into the account I set up, and spent all that time getting it to work, to review the consultation summary. 3 days later and in worse condition so I have to visit a doctor anyways. Never Again! Waste of time and money!
Reply from MDLIVEFeb 11, 2020
Hi Kelly, we're sorry you had a poor experience with accessing our services. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more information on your experience so that we may better assist you in the future, please contact our customer service number at (800) 400-6354.
