Great
Based on 11,728 reviews
MDLIVE4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
11,728 approved reviews, newest moderated first
Delmary O.
I really like the persons that helps me they are really nice
Reply from MDLIVEFeb 7, 2020
Hi Delmary, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Monica W.
Fast, easy, professional
Reply from MDLIVEJan 31, 2020
Hi Monica, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
Nicole L.
I did not like my first experience with MDLive. Apparently, the doctor used the wrong code for billing for my appointment. I was asked to go back to MDLIve and talk to the provider because of their mistake. MDLive could not get a hold of their own doctor that did the call. They asked me to contact the doctor that I did not even know. I was also prescript a topical solution that was denied by my insurance company. They could not get a hold of the doctor that did the call. After all that Telehealth (MDLive) asked me to start over with a different doctor on MDLive. I did not do that and I was shocked that I was asked too. I hope to never have to use MDLive again.
Reply from MDLIVEJan 31, 2020
Hi Nicole, we're very sorry that you encountered this issue with your first appointment. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more feedback on your experience, please contact our customer service number at (800) 400-6354.
Loxley
Very professional and timely. The phone was answered promptly and professional returned call as expected.....he was quite courteous. He made a recommendation which was helpful. I will definitely use this system again.
Reply from MDLIVEJan 31, 2020
Hi Loxley, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
JIMMIE TOLEDO J.
Well I tried calling several times, and when I got through my wait time was about 30min. then I conversed with the Dr. I tried logging in as a first time user it would not let me, the computer kept stating log in name already exist. so I just gave up. also they asked me of the place to pick up medication, I called the place they advised me of no record and no medication order. So it was a total failure.
Reply from MDLIVEJan 31, 2020
Hi Jimmie, we're sorry you encountered issues with your appointment. We continuously take into account feedback from our customers so that you may better access our service with ease. If you would like to provide us with more feedback on your experience, please contact our customer service number at (800) 400-6354.
K W.
Quick, easy and a wonderful benefit of our MediShare.
Reply from MDLIVEJan 31, 2020
Hi there, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
Ruth A.
This is a great service for chronic and/or low risk medical issues. I have used several times with fast, effective service. It has saved me hours of waiting in a doctor's office or walk-in clinic, not to mention avoiding the risk of picking up viruses while waiting to be seen by a doctor. Very pleased and satisfied with this service. Thank You!
Reply from MDLIVEJan 31, 2020
Hi Ruth, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
AMIE S.
Excellent care and concern
Reply from MDLIVEJan 31, 2020
Hi Amie, thanks for the positive feedback. We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future!
