Gayle M.
Satisfied with a little suggestion for improvement
I gave Mind Cypress a high rating because of the instructor, who was very knowledgeable and friendly. She explained the learning materials in a way that we, as students, could easily understand. I also appreciated that she provided several sample questions, which helped us gain a deeper understanding of the topics. I gave one less star because I was disappointed with the customer service representative’s suggestion to move us to a recorded video session instead of continuing with a live session simply because most of the students were not attending. I was unhappy about being threatened with a switch to a recorded session, given that I had paid for a live class. The customer service representative could have handled the situation differently by encouraging students to attend the live session rather than penalizing those who were already attending because of others’ unwillingness to participate.



