Reply from Modern HealerJun 23, 2022
Hey Jennifer,
Thank you for your feedback. We promise we’ll look into this carefully and review where we can make changes to improve the experience for future students.
In your review you highlight an important aspect of running a business, that we’d love to address, especially in today’s era;
What you are referring to as “extra fees,” are not fees that are charged by us, but necessary costs to run an online business. Listening back to the recording of your enrollment (breakthrough) call, you mention that you work part time in marketing, aside from the Yoga teaching, and that you are excited to learn more about this.
We believe that most people, especially those who have knowledge about marketing, would agree that advertising and easy accessibility to content are keystone elements to running a successful business. Yoga should be treated no differently.
However, after you enrolled into the program in February 2021 we started to implement a breakdown of these extra running costs on the breakthrough calls, just to ensure that this is clear to everyone starting the program.
On your Breakthrough call your coach explained to you that we teach HOW to create a signature program, how to bring it online, how to launch and how to market it, starting with an advertisement campaign that leads to a webinar.
We want to ensure you have full autonomy over your business when you graduate and don’t rely on us afterwards. That is why we don’t do it for you, but guide you step by step in the process of learning how to set it up and manage it yourself. Providing as many templates and support as possible.
Still, even after graduating you will always be part of our supportive community of Entrepreneurial Yogis and continue to receive updated content to keep growing your business.
Then, about the enrollment and the quick start scholarship you received. If you look at any other coaching program with the same amount of support you would likely indeed have paid double. However we try to keep our tuition fee as low as possible. We even decided to reward those who want to hold themselves accountable, and start straight away, with an incentive bonus of 25% on the total. Those who are courageous and decisive to keep the momentum going and make a commitment to themselves to start working towards their goals will more likely be successful. Too many people stay on the fence for months before taking the leap to build their program and start to work with premium clients. So by choosing the quick start scholarship they actually save themselves a lot of time, energy and eventually loss of possible profit for their business.
Lastly, we understand that everyone moves at a different pace, and we are always happy to accommodate and provide support. With this in mind, is it concerning that you mentioned in your review that when you were struggling, you sought help in the Facebook group which is mainly for communication between students, but you never scheduled a meeting with any of your coaches. They are there to provide you with 1 on 1 support.
Listening back to your breakthrough call you mentioned to our breakthrough coach something you tell your own students; “If you expect someone to do it for you and you don’t put in the work, then you are going to get what you put in”. This is very true and
as you seemed to align with our views, our breakthrough coach believed truly that you were a good fit for our program and therefore provided you an invitation.
We cannot help but feel that you could have benefited so much more from the program if you took advantage of all the provided resources and the 6 different coaches that were made plainly available. When you enrolled you also received our Do The Work Guarantee that allowed you to stay in the program and receive coaching as long as needed to become successful and recoup your investment. We are sad to learn that you haven’t made use of this opportunity.
Regardless, we wish you the best on your continued yoga journey.
