Reply from Modern HealerJan 25, 2022
First, it should be noted that Ashley has only experienced 25 percent of the program. Without having gone through even half of the program, her complaint has been formed without the full understanding of the program. This is misleading and provides unqualified information for prospective students.
After watching a free online class, in which attendees are able to receive a Continuing Education hour through Yoga Alliance, Modern Yoga Teacher offers a breakthrough call with a breakthrough coach, also free of charge. The idea of the call is to go through the client’s ideas and create a strategic plan with them to take their yoga teaching online. This plan is based on what we have the most experience with, which is the same strategy that we use for our company and teach our students to develop through our program..
On the call, the prospective student has the opportunity to share their experience and goals, and the breakthrough coach provides tools for the prospective student to shift their mindset and work to achieve their goals. Together, if a client's idea has potential for growth and benefits from our program’s teachings, the breakthrough coach will offer the option for the prospective student to move forward in joining our program, which has been proven to work for the majority of students presented with this opportunity. . .
Similarly to many businesses, both in the online education space and beyond, we provide various price points depending upon how the student chooses to pay. The prospective student has the choice to pay upfront, through installments or in full, at the time of the call or after they have made their choice whether or not to proceed. Due to a variety of factors, we can not guarantee that a price will still be available following the initial offer on the breakthrough call.
We have the recording between Ashley and our breakthrough coach which clearly shows that Ashley made her own decision to sign up for the program. To confirm that, we sent a written agreement which Ashley signed. To assure our clients read the entire agreement, it is short and clear.
Our breakthrough coach shared the additional costs to be expected over the course of the program, including the Facebook ad costs and told Ashley, as we tell all of our other students , that the costs usually end up around $300-$600 depending on how much advertising they are running. The costs for ads are normally higher at the end of the program when the students are launching their webinar and ads to market their program.
These additional costs are not used for the entirety of the program (5 months), rather during some parts of it, especially towards the end. This is why most of our students don't exceed $600. Our team reached out to Ashley regarding this concern, with a table and breakdown that clearly shows the client this price range.
During the time Ashley signed up for the program, we were updating our system which caused a glitch that charged Ashley twice (instead once) the amount of $2000. We refunded her the duplicate charge as soon as we discovered this error. We are human, and mistakes happen. We made a conscientious effort to eliminate these errors and take responsibility for this inconvenience.
According to the agreement Ashley signed with us, it clearly states that we do not provide any refunds or accept any cancellations. Even though we tried to compensate for the mistake that happened with the additional charge, she refused to accept any other offer and negotiation we tried to offer.
Without taking responsibility for her action for signing a legally binded contract and unwilling to renegotiate, Ashley didn’t respect again the agreement that states that we do not allow disputes and chargeback. Also she opened a dispute on the only charge we have taken from her so far. She signed an agreement to pay $8000, paid only $2000 and filed a dispute to get it back.
